post Re: Android TV: Sound Mutes but Song Timer Continues in Other Devices

Android TV: Sound mutes but song timer continues

Soxfan1918 — Thu, 02 Jan 2025 22:40:13 GMT

I have the same problem… I’m listening on my TV and the song is going along fine and then after a few minutes it just goes to mute… I can see the song is still playing in the top… If I press fast-forward to the next song, the music comes back. This is very frustrating.

Re: Android TV: Sound Mutes but Song Timer Continues

MariaPandora — Tue, 24 Dec 2024 17:48:39 GMT

Hi @Soxfan1918 , welcome to the community!

Sorry to hear you are having trouble when listening in your TV. Can you tell me a bit more about your device?

What is the make and model of your TV?
Does this happen with every song you play?
Is there an error message (if yes, what exactly does it say)?

Re: Android TV: Sound Mutes but Song Timer Continues

Soxfan1918 — Tue, 24 Dec 2024 18:37:05 GMT

Yes, it happens with every song I play and it doesn’t happen with Spotify… I have a relatively new Sony smart tv.

Re: Android TV: Sound Mutes but Song Timer Continues

MariaPandora — Tue, 24 Dec 2024 18:55:43 GMT

Thanks for telling me @Soxfan1918 .

Sorry for any trouble with Pandora on your Sony TV.

Here are some steps to help troubleshoot:

Unplug your TV for 30 seconds and then plug it back in.
Clear app cache for Pandora.
- Open the Settings menu.
- Select Apps → See all apps.
- Select Pandora from the list of apps.
- Select Clear cache and confirm choice
If issue persists, clear app data using the same menu options above.

Note: The steps to clear app cache and app data may differ depending on your TV model. Please visit Sony Support for additional instructions.

No sound

SAH — Thu, 09 Jan 2025 19:13:08 GMT

I have the Pandora App pulled up on my tv but there’s no sound. Sometimes it works and sometimes it doesn’t. Suggestions?

Re: Android TV: Sound mutes but song timer continues

LeonPandora — Thu, 09 Jan 2025 19:54:25 GMT

@SAH Welcome to Community!

I move your post to the existing thread: Android TV: Sound mutes but song timer continues

If you haven't already, please try the following steps:

Unplug your TV for 30 seconds and then plug it back in.
Clear app cache for Pandora.
- Open the Settings menu.
- Select Apps → See all apps.
- Select Pandora from the list of apps.
- Select Clear cache and confirm choice
If issue persists, clear app data using the same menu options above.

Note: The steps to clear app cache and app data may differ depending on your TV model. Please visit Sony Support for additional instructions.