post Pandora and Alexa in Other Devices

Pandora and Alexa

piorkowski — Mon, 10 Feb 2025 15:42:59 GMT

I'm having an issue when playing Pandora on my Alexa, after playing 6-10 songs, it's stops. This had been going on for 5 months. I tried reseting my router, I deregister and re-registers all my Alexa devices, I disables Pandora and enabled it back again, and I'm still having the issue.

I'm not sure what else I can do, and now I'm thinking maybe it's a Pandora issue.

Any feedback and suggestions would be appreciated.

Thanks,

Tom

Re: Pandora and Alexa

TannerPandora — Thu, 13 Feb 2025 22:10:14 GMT

Hi @piorkowski

Welcome to community!

Sorry to hear this is happening with your Alexa. Sounds like you've done all the troubleshooting steps I would have recommended.

Can you tell me more about your experience. Does it stop playing with an error message? During or after a song has played or before or after an ad has played?

Thanks for the additional details!

Re: Pandora and Alexa

piorkowski — Thu, 13 Feb 2025 23:11:26 GMT

It ends after a song has completed.

Sent from my iPad

Re: Pandora and Alexa

TannerPandora — Thu, 13 Feb 2025 23:25:55 GMT

Thanks for the follow up, @piorkowski.

I'm happy to pass this along to our engineering team for further review. My only other recommendation would be to power cycle your Alexa device by unplugging it for a few minutes and then plugging it back in to see if it will help.