post Re: TCL TV: Requesting password every time in Other Devices

TCL TV: Requesting password every time

NR10 — Fri, 14 Feb 2025 16:53:41 GMT

This week I suddenly have to enter my password every time I enter Pandora on my TCL smart TV. Isn’t there a ‘remember me’ function within the Pandora settings?

this never happened before

Re: TCL TV: Requesting password every time

TannerPandora — Fri, 14 Feb 2025 17:23:17 GMT

Hi @NR10

Welcome to community!

Sorry to hear this is happening. I'm happy to take a closer look. Would the Pandora app happen to be on another device that's connected to your TCL TV?

Currently, I see two TV connected to your account, the first from a Sonfi TV, from 2023, which may have been part of a hospitality business, and a Samsung TV from 2016.

Is the TCL Roku TV a recent addition or have you had it awhile?

In the meantime, let's try a couple of steps. First, let's reboot your TCL Roku using the following steps:

Press the Home button on your remote.
Scroll to select Settings.
Next select System and then Power.
- If you don't see Power, skip to the next step.
Finally, select System Restart.

Second, remove the Pandora channel from My Channels, and try re-adding it from the Channel Store. You can find the Remove channel option by pressing the * key on your remote while the Pandora channel is highlighted on the home screen.

Please note, you may have to log in once again after this.

Re: TCL TV: Requesting password every time

NR10 — Fri, 14 Feb 2025 18:05:26 GMT

Thank you for your help! I reset & restarted the TCL TV, then deleted and reinstalled the Pandora app. I was able to start up Pandora then, without even re-logging in. We had a power outage recently, and I wonder if that started the whole issue.

The TCL isn’t new, it’s a couple of years old (2023). We also have Pandora on two TV’s at a second home. One is an TCL (2017) the other is an old Samsung (likely the 2016).
The Sonfi TV 2023, I am not sure. Could that be the TCL 2023 (the one I just reset)?

Anyway thank you very much!!!
Sent from my iPhone

Re: TCL TV: Requesting password every time

TannerPandora — Fri, 14 Feb 2025 18:22:41 GMT

Glad to hear you were able to access Pandora without having to re-log in, @NR10! Hopefully, that won't be a problem again any time soon. The device from 2023 may be the TCL, though I'm not entirely sure. Since you're back in without trouble, I don't want to disturb anything else. Of course, if you run into trouble again, please let us know. Have a lovely weekend!