post Blackberry Playbook Unable to Log In in Other Devices

Blackberry Playbook Unable to Log In

Bumbry88 — Mon, 30 Jun 2025 17:31:48 GMT

Hello, I am unable to log in with Blackberry Playbook v1.3. A similar issue occurred last June and it was resolved. Please advise. As before it just hangs at the loading screen, Thanks!

Re: Blackberry Playbook Unable to Log In

TannerPandora — Mon, 30 Jun 2025 17:43:12 GMT

Hi @Bumbry88

Thanks for posting!

I've let our engineering team know you're having trouble logging in. Thanks for your patience in the meantime!

Re: Blackberry Playbook Unable to Log In

TannerPandora — Mon, 30 Jun 2025 18:28:59 GMT

Hi @Bumbry88

Thanks for your patience.

I've received word that this may now be resolved. Could you please try again and let me know if you're still having trouble.

Thanks!

Re: Blackberry Playbook Unable to Log In

Bumbry88 — Mon, 30 Jun 2025 19:59:43 GMT

It now works thank you!!

Re: Blackberry Playbook Unable to Log In

TannerPandora — Mon, 30 Jun 2025 20:32:17 GMT

Glad to hear it, @Bumbry88. Let us know if anything changes. 🙌

Re: Blackberry Playbook Unable to Log In

Bumbry88 — Sat, 12 Jul 2025 14:57:29 GMT

Unable to log in again. Thanks for the assistance!!

Re: Blackberry Playbook Unable to Log In

TannerPandora — Mon, 14 Jul 2025 17:36:09 GMT

Hi @Bumbry88

Are you still having trouble with your Blackberry Playbook, or were you able to log back in eventually?

Thanks!

Re: Blackberry Playbook Unable to Log In

Bumbry88 — Mon, 14 Jul 2025 19:27:09 GMT

I am still unable to access as it just hangs on loading screen. Thanks!

Re: Blackberry Playbook Unable to Log In

TannerPandora — Mon, 14 Jul 2025 22:15:56 GMT

Thanks, @Bumbry88! I've let our engineering teams know you're still having trouble.

Thanks for your patience in the meantime!

Re: Blackberry Playbook Unable to Log In

Bumbry88 — Wed, 16 Jul 2025 16:19:21 GMT

Still hangs at loading screen. Are you no longer supporting the Blackberry Playbook? Thanks!!

Re: Blackberry Playbook Unable to Log In

TannerPandora — Wed, 16 Jul 2025 18:28:48 GMT

Hi @Bumbry88

Thanks for checking in.

I checked in with our engineering team and found that we recently updated our SSL certificates across a range of devices to help ensure the ongoing security of the Pandora app.

Unfortunately, this update has affected older devices like the Blackberry Playbook, which may no longer be supported. If a firmware update is available for your device, that may help—but in many cases, these older devices are no longer receiving updates that would allow continued compatibility with our latest security standards.

I’m sorry for the inconvenience.