post Re: Alexa: “I’m having trouble getting that“ error message in Other Devices

Alexa: “I’m having trouble getting that“ error message

GodfreyCoxe — Wed, 30 Jul 2025 20:57:19 GMT

Alexa says, “I’m having trouble getting that when I request Pandora. I have seven Alexa echo devices from multiple generations, none of them are working with Pandora. The problem began on July 25, 2025. I’ve tried all of the trouble shooting tips and fixes. I’ve reset every device. I’ve reset my network. I’ve disabled the skill and enabled the skill. I have unlinked and relinked my account. Nothing is working. Please help. Very frustrating. This seems to be unique to Pandora. My Spotify account and Amazon music account have no issues whatsoever.

Re: Alexa: “I’m having trouble getting that“ error message

TannerPandora — Wed, 30 Jul 2025 21:08:27 GMT

Hi @GodfreyCoxe

Thanks for posting on community! I'm sorry to hear you're experiencing trouble with Pandora on your Alexa devices.

Since it sounds like you've already tried some troubleshooting. I've enabled a trace on your Pandora account to help me look a little closer.

Could you please replicate your experience once more and then provide the following details?

Date and time (including your time zone) when the error message occurred
Name of the station you requested
The exact voice command you used

Thanks for your help with these extra details.

Re: Alexa: “I’m having trouble getting that“ error message

Carman8026 — Thu, 31 Jul 2025 22:37:08 GMT

Same issue. Chicago, Illinois here. Hasn’t worked all week. Asked it to play 90s pop on Pandora.

Re: Alexa: “I’m having trouble getting that“ error message

TannerPandora — Fri, 01 Aug 2025 16:55:14 GMT

Hi @Carman8026

Welcome to community!

Sorry to hear this is happening. Are you experiencing this with specific stations or just with 90's Pop. Are you getting the same type of response where Alexa can't find the content?

Could you let me know what Alexa exactly says?