post Re: screen format in Other Devices

Direct TV- Screen appears zoomed in.

zephyr7732 — Tue, 24 Feb 2026 17:40:26 GMT

i have direct tv and stream pandora on my tv. has worked fine for years. now when i stream pandora, the screen seems to be formatted very large so i am only seeing a very small portion of the pandora menu screen. so i can't change the station, make a new station, give thumbs up or down. none of that can be seen on the screen. i can only listen to the current station that it is on. And I have pandora on my iphone too. thought i could just change the station there and it would also change on my tv, but no such luck. everything else works fine on my tv and other streaming channels. how to resolve?

Re: screen format

TannerPandora — Mon, 02 Feb 2026 23:27:22 GMT

Hi @zephyr7732

Welcome to community!

I had a chance to check out your account. I wanted to first confirm that Pandora is on DirecTV. Looking at your account, I only see recent connection with an Android TV. But I'm not sure if any troubleshooting steps may have been performed before your post.

Also, could you please share a picture of what you're seeing when you're playing Pandora and the formatting has changed. You can include a picture here on community in your reply. Please note that this can be done on a web or mobile browser, you won't be able to include picture through email.

Thanks for the help!

Re: screen format

zephyr7732 — Tue, 03 Feb 2026 13:56:16 GMT

It won't let me send the pic. It keeps saying unexpected error occurred.

Re: screen format

TannerPandora — Tue, 03 Feb 2026 20:31:59 GMT

Hi @zephyr7732

A picture did come through on our end, so I’m not sure why you’re seeing the error, but it did work for us! 🙌

I see what you mean though; it definitely feels like something is off. I just wanted to confirm: is your TV connected to a DirecTV box?

If so, do you have the option to uninstall the Pandora app from the DirecTV box itself? If yes, please go ahead and uninstall the app, then reinstall it and let me know if you're having the same experience.

Thanks!

Re: screen format

zephyr7732 — Wed, 04 Feb 2026 03:19:12 GMT

In back of tv a direct tv box is plugged in. It’s very small. But need that for direct tv to work. Don’t know how to uninstall pandora. That direct tv plug in only has a reset button and nothing else.

Hazel Sanchez

Re: screen format

TannerPandora — Thu, 05 Feb 2026 22:22:27 GMT

Thanks for the follow up, @zephyr7732.

I don’t currently see a DirecTV device connected to your Pandora account, which is why I asked about it. It’s possible the DirecTV box may have become disconnected from your account.

I do see an Android TV connected, and it looks like it was used recently. I’m not sure if this is a different TV than the one you’re having trouble with on DirecTV.

For the DirecTV issue, I can reset the device connections on your account. Since DirecTV isn’t showing as connected, this may help refresh things. Please note that doing this will sign you out of Pandora on all devices, so you’ll need to log back in on each device you use afterward.

Let me know if you'd like to give this a try.

Re: screen format

zephyr7732 — Fri, 06 Feb 2026 03:39:12 GMT

Yes, please give that a try. I only have one TV. Thank you.

Re: screen format

TannerPandora — Fri, 06 Feb 2026 18:12:53 GMT

Hi @zephyr7732

All done, I've removed all the device connections from your Pandora account. This should log you out every where. It may take some time for this to take affect, so please give it at least couple hours before trying to log back in.

Let me know how it goes.

Re: screen format

zephyr7732 — Sat, 07 Feb 2026 23:03:37 GMT

I was able to log back into pandora on my iphone. but on the tv, the screen is still formatted too big. i can even read the code so that i can enter it at profile settings. what is the code. is there anything else you can try? thank you.

Re: screen format

TannerPandora — Mon, 09 Feb 2026 23:45:13 GMT

Hi @zephyr7732

Can you check to see if these steps are available for your TV mode:

On the supplied remote control, press the HOME button.
Select the Settings Gear icon ⚙️
Follow the steps according to your TV menu:

Select Apps → See all apps → Show system apps.
Select Apps.

Under System apps, select Pandora.
Select Clear cache, then select Ok.

If the issue still occurs, move on to the next step.

Select Clear data, then select Ok.

If displayed, select CLEAR ALL DATA, and then Ok.

Re: screen format

zephyr7732 — Sun, 22 Feb 2026 14:37:00 GMT

I did all of that and there is no change.

Re: screen format

zephyr7732 — Sun, 01 Mar 2026 16:52:20 GMT

i still can't use pandora. same problems as mentioned in this string. how can they be resolved? thank you.