post Re: Alexa: Doesn't play requested playlists in Other Devices

Alexa: Doesn't play requested playlists

Gordon_C — Mon, 29 Apr 2024 20:40:51 GMT

No matter how the playlist is named; with dashes, dots, or just plain spelled out my Alexa devices won't access any specified playlist.

Moderator Edit: Changing title for clarity

Re: Alexa: Doesn't play requested playlists

TannerPandora — Mon, 29 Apr 2024 20:44:55 GMT

Hi @Gordon_C

Welcome to community!

Sorry for any trouble listening to your playlist through Alexa. I'm happy to pass along your experience to our engineering team. To clarify, does Alexa acknowledge your request and then play something different or does Alexa not play anything at all?

Additionally, you can report this to Amazon directly using your Utterance Report.

To view your utterance history report, click this link from a computer and log into your Alexa account. Or from a mobile device launch the Alexa app, tap the Menu icon, select Activity and then More under Pandora activity.

From here you'll be able to view what Alexa thought she heard, as well as listen to a recording of what you said. If she didn't do what you wanted, be sure to let Amazon know by selecting No.

Re: Alexa: Doesn't play requested playlists

StephLeigh — Sat, 08 Jun 2024 14:55:25 GMT

I recently started having the same issue. There's one particular playlist that Alexa "can't find", no matter what I've tried renaming it to. And I've tried all the online suggested "fixes".

Re: Alexa: Doesn't play requested playlists

jhstn72 — Fri, 05 Jul 2024 13:00:09 GMT

I also recently had this start - it either won't play what I asked for or simply says it can't find it. Really annoying. I can play it from the Pandora App and only sometimes from the Alexa App, but the Alexa device cannot find it if I ask for it "Hey Alexa play "(playlist name)".

Re: Alexa: Doesn't play requested playlists

Gordon_C — Mon, 08 Jul 2024 10:33:48 GMT

I haven't changed any settings so can't claim to know what has changed, but I can now find playlists using my Alexa device. Issues with the Pandora app remain, but that's a different topic of conversation.

Re: Alexa: Doesn't play requested playlists

tjt123 — Wed, 28 Aug 2024 21:35:41 GMT

This is happening to me as well. This even occurs using Alexa Routines. I clearly specify a station that exactly matches one of a station in My Collection. Alexa repeats back that she "can't find the station xxxxx on Xxx's Pandora". This almost certainly is a problem with the skill. I can launch this directly from the Music & Podcasts section of the Alexa app.

Re: Alexa: Doesn't play requested playlists

Johndt37 — Sat, 14 Dec 2024 12:22:55 GMT

I have the exact same problem. I specify a playlist that exactly matches one in My Collection. Alexa repeats back that she "can't find the playlist xxxxx on Xxx's Pandora". I can launch this directly from the Music & Podcasts section of the Alexa app. Tried all remedies. I'm now ready to ditch Pandora, which is my favorite streaming service.

Re: Alexa: Doesn't play requested playlists

Tdwimsatt — Fri, 03 Jan 2025 16:06:53 GMT

I had a similar problem and I did the following:

1. Always add "Radio" to the end of station names.
2. Prefix the station name with something unique such as your name, to differentiate the name from another similarly named station Pandora may have as a generic station or category. For example, a station you named "Smooth Jazz Radio" might also be the name of an existing Pandora station. Rename it "Gordon's Smooth Jazz Radio".
3. In Alexa Routines, be careful to use the same case in the names as you used to name your station. For example: "Gordon's smooth jazz radio" may not be the same as ""Gordon's Smooth Jazz Radio". We are working with computers, after all. Things like that seem trivial and should be handled, frequently they are not. That could be on the Alexa side OR the Pandora side.

Re: Alexa: Doesn't play requested playlists

Cmw1956 — Fri, 12 Sep 2025 20:49:28 GMT

I have tried asking it to play my playlist Candy cane and keeps playing Candy cane radio

Re: Alexa: Doesn't play requested playlists

Tdwimsatt — Sat, 13 Sep 2025 00:11:10 GMT

Not sure Alexa is aware of the Pandora playlists and other options. Maybe add "playlist" to the end of the playlist name.

Re: Alexa: Doesn't play requested playlists

lpidaho — Mon, 16 Mar 2026 16:44:00 GMT

After I upgraded to Alexa + some of my Pandora stations would not play. I always say "Alexa, play (station name) radio on Pandora", and it's been working for a long time. As soon as I reverted to normal Alexa, all my Pandora stations started working again. I don't get it.

Re: Alexa: Doesn't play requested playlists

weezer_ut34 — Sat, 21 Mar 2026 18:03:26 GMT

This worked for my. It kept playing the radio station instead of the Playlist, because the Playlist name was just the artist name. By adding "Playlist" to the end of the Playlist name, it immediately recognized it and did exactly what I wanted.