Songs cut off before finishing

janey — Fri, 12 Jun 2026 12:56:25 GMT

Songs are cutting WAY before they are finished. Mostly instrumental stations. Every single one ... I am using Firefox, Mac computer, through my TV, and also through my iPhone to a bluetooth speaker. Happens every time - an abrupt cutoff. Sometimes it happens on my other stations as well. If this is to not pay royalties, then i want to cancel my subscription.

Re: songs cut off before finished

AdamPandora — Thu, 11 Jun 2026 17:58:27 GMT

@janey Sorry to hear this is happening. I can understand how frustrating it would be to have songs cut off before they're finished, especially when it's happening so frequently across multiple devices.

We'd definitely like to investigate what's causing this behavior on your account.

A couple of questions to help us narrow things down:

Do the same songs stop at the same point every time, or does it happen with different songs?
Does this only happen on instrumental stations, or have you noticed it on other stations as well?

Also, I've enabled a trace on your account to help us gather additional information. For the trace to be useful, please try to reproduce the issue. If a song cuts off before it finishes, please note:

Song title and artist
Date and approximate time it occurred
What you were listening to (station, playlist, album, podcast, etc.)
Any error messages you see

Since you've experienced this on multiple devices, please also provide the following details for each affected device:

Computer (Firefox on Mac):

macOS version
Firefox version

iPhone:

When a song cuts off, does the Pandora app remain open and allow you to press Play to resume listening, or do you need to close and relaunch the app?
Are you connected to Wi-Fi or cellular data when this happens?
If connected to Wi-Fi, does turning Wi-Fi off and switching to cellular restore playback?
iOS version (Settings > General > About > Version)
Pandora app version (Pandora > Profile > Settings > scroll to the bottom)

TV:

TV make and model
How you're listening on the TV (Pandora app, AirPlay, casting, browser, etc.)

Once we have those details, along with a few examples from the trace, we'll be able to take a closer look at what's happening.

post Songs cut off before finishing in Other Devices

Songs cut off before finishing

Re: songs cut off before finished