https://community.pandora.com/t5/Other-Devices/Sonos-Unable-to-play-Pandora/m-p/205440#M17201 <P>I have a Pandora account, but I cannot play it through my Sonos.</P> Wed, 17 Jun 2026 21:36:15 GMT Pa10 2026-06-17T21:36:15Z https://community.pandora.com/t5/Other-Devices/Sonos-Unable-to-play-Pandora/m-p/205440#M17201 <P>I have a Pandora account, but I cannot play it through my Sonos.</P> Wed, 17 Jun 2026 21:36:15 GMT https://community.pandora.com/t5/Other-Devices/Sonos-Unable-to-play-Pandora/m-p/205440#M17201 Pa10 2026-06-17T21:36:15Z https://community.pandora.com/t5/Other-Devices/Sonos-Unable-to-play-Pandora/m-p/205502#M17204 <P>Hi&nbsp;<a href="https://community.pandora.com/t5/user/viewprofilepage/user-id/2180495">@Pa10</a>&nbsp;</P> <DIV class="" data-is-intersecting="true" data-turn-id-container="121bbe7f-4306-4282-9948-e1053b817941"><SPAN>Welcome to the Pandora Community! <span class="lia-unicode-emoji" title=":musical_notes:">🎶</span>&nbsp;</SPAN><SPAN>Sorry to hear you're having trouble listening through Sonos.</SPAN></DIV> <DIV class="" data-is-intersecting="true" data-turn-id-container="121bbe7f-4306-4282-9948-e1053b817941">&nbsp;</DIV> <DIV class="" data-is-intersecting="true" data-turn-id-container="request-WEB:22499ca1-cede-419f-81bb-ef8332b6393b-11"> <SECTION class="text-token-text-primary w-full focus:outline-none has-data-writing-block:pointer-events-none [&amp;:has([data-writing-block])&gt;*]:pointer-events-auto R6Vx5W_threadScrollVars scroll-mb-[calc(var(--scroll-root-safe-area-inset-bottom,0px)+var(--thread-response-height))] scroll-mt-[calc(var(--header-height)+min(200px,max(70px,20svh)))]" dir="auto" data-turn="assistant" data-testid="conversation-turn-2" data-turn-id-container="request-WEB:22499ca1-cede-419f-81bb-ef8332b6393b-11" data-turn-id="request-WEB:22499ca1-cede-419f-81bb-ef8332b6393b-11"> <DIV class="text-base my-auto mx-auto pb-10 [--thread-content-margin:var(--thread-content-margin-xs,calc(var(--spacing)*4))] @w-sm/main:[--thread-content-margin:var(--thread-content-margin-sm,calc(var(--spacing)*6))] @w-lg/main:[--thread-content-margin:var(--thread-content-margin-lg,calc(var(--spacing)*16))] px-(--thread-content-margin)"> <DIV class="[--thread-content-max-width:40rem] @w-lg/main:[--thread-content-max-width:48rem] mx-auto max-w-(--thread-content-max-width) flex-1 group/turn-messages focus-visible:outline-hidden relative flex w-full min-w-0 flex-col agent-turn" data-conversation-screenshot-content=""> <DIV class="flex max-w-full flex-col gap-4 grow"> <DIV class="min-h-8 text-message relative flex w-full flex-col items-end gap-2 text-start break-words whitespace-normal outline-none keyboard-focused:focus-ring [.text-message+&amp;]:mt-1" dir="auto" tabindex="0" data-turn-start-message="true" data-message-model-slug="gpt-5-5" data-message-id="693a2002-2897-456d-adbd-4e8d789efc49" data-message-author-role="assistant"> <DIV class="flex w-full flex-col gap-1 empty:hidden"> <DIV class="markdown prose dark:prose-invert wrap-break-word w-full light markdown-new-styling"> <P data-end="213" data-start="100">To help me get a better understanding of what's happening, could you tell me a little more about your experience?</P> <UL data-end="658" data-start="215"> <LI data-end="326" data-start="215" data-section-id="1kjo1hu">Are you seeing any error messages when trying to play Pandora through Sonos? If so, what exactly do they say?</LI> <LI data-end="440" data-start="327" data-section-id="19a8ewd">Are you unable to add your Pandora account to Sonos, or is your account already connected but music won't play?</LI> <LI data-end="530" data-start="441" data-section-id="1yfs96x">Does Pandora work normally when you listen directly through the Pandora app or website?</LI> <LI data-end="658" data-start="571" data-section-id="1dd19f6">Did this just start happening?</LI> </UL> <P data-is-only-node="" data-is-last-node="" data-end="774" data-start="660">The more details you can provide, the better I'll be able to help troubleshoot. Looking forward to your reply! <span class="lia-unicode-emoji" title=":musical_note:">🎵</span></P> <HR /> <P data-is-only-node="" data-is-last-node="" data-end="774" data-start="660">In the meantime, here is some troubleshooting steps you can try to see if they will improve your experience.&nbsp;</P> <UL> <LI data-uuid="5d7fcbe7-545a-4aa3-930f-ab7c87f55a8c"><SPAN>Check for updates to both the Sonos and Pandora apps through your device's app store.</SPAN></LI> <LI data-uuid="2b441ba6-280e-45c7-8a8e-53f13f7b437b">In the Sonos app, go to<SPAN>&nbsp;</SPAN><STRONG>More</STRONG><SPAN>&nbsp;</SPAN>&gt;<SPAN>&nbsp;</SPAN><STRONG>Settings</STRONG><SPAN>&nbsp;</SPAN>&gt;<SPAN>&nbsp;</SPAN><STRONG>Check for Updates</STRONG><SPAN>&nbsp;</SPAN>and install any available firmware updates.</LI> <LI data-uuid="1c6ab782-46d6-48df-b151-09caeb8525ac"><SPAN>Once any updates are installed, restart your Sonos device and try Pandora again.</SPAN></LI> <LI data-uuid="6ca0d856-ed40-4861-ba51-1e7948a43e51"><SPAN>If the issue persists, please sign out and then sign back in on your Sonos device to establish a fresh connection with Pandora.</SPAN></LI> </UL> <P><SPAN>Let me know how it goes.&nbsp;</SPAN></P> </DIV> </DIV> </DIV> </DIV> </DIV> </DIV> </SECTION> </DIV> Wed, 17 Jun 2026 21:40:49 GMT https://community.pandora.com/t5/Other-Devices/Sonos-Unable-to-play-Pandora/m-p/205502#M17204 TannerPandora 2026-06-17T21:40:49Z