Won't authenticate Pandora account

wiseguy32 — Sat, 20 Jun 2026 21:33:09 GMT

When setting up Pandora on my Denon DNP-720AE network audio player I put in all my information e-mail, password and then hit log-in and then it's supposed to authenticate and log me on, but it doesn't. Instead, it shows authenticate for a split second and goes back to log-in, if you keep hitting log-in it just flashes back and forth from log-in to authenticate. It stops short of authenticating; it will not let me log into Pandora. The information I'm putting in is correct because if I go on my PC I log-in without a problem. Just so you know the unit always worked in the past then just recently these games started.

I have run the unit wireless, which by the way always worked. Then I hard wired the unit with a cat5 cable and still the same result. I even bought another unit thinking maybe the unit failed but the new Denon unit does the same exact thing. If anyone has an idea what the hell is up with this thing it would be a great help

Re: Won't authenticate Pandora account

TannerPandora — Mon, 22 Jun 2026 17:09:08 GMT

Hi @wiseguy32

Welcome to community!

Sorry to hear you're having trouble logging in on your Denon.

Since you've already tried a number of steps and are still running into the same issue, I've gone ahead and shared the details you've provided with our engineering team so they can take a closer look.

In the meantime, could you follow up with some additional questions I have:

Could you let me know approximately when you first noticed this started happening?
Confirming this is directly through your Denon device, or through the HEOS app?

Thanks for your help with these details!

post Re: Won't authenticate Pandora account in Other Devices

Won't authenticate Pandora account

Re: Won't authenticate Pandora account