Grace Digital: Access Denied message with activation code

ARlo0128 — Wed, 24 Jun 2026 23:45:14 GMT

I keep getting access denied, even though I go through the steps and get the activation code and Pandora says its been successful, my "radio" says, nope.

Moderator Edit: Changing title for clarity

Re: Grace Digital: Access Denied message with activation code

TannerPandora — Wed, 24 Jun 2026 23:49:11 GMT

Hi @ARlo0128

Welcome to the Pandora Community! Sorry to hear you're running into trouble activating Pandora on your Grace Digital device.

Just to make sure I understand, are you receiving the activation code on your Grace Digital radio, entering it at pandora.com/activate, seeing the confirmation that activation was successful, and then the radio immediately displays "Access Denied"?

If so, could you let me know:

The model number and year of your Grace Digital device.
Whether this is the first time you've tried to activate it, or if it was previously working.
If the "Access Denied" message appears immediately after activation, or after selecting a station.

In the meantime, I'd also recommend restarting the radio and then repeating the activation process with a new activation code.

Thanks for the additional details in the meantime!

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Grace Digital: Access Denied message with activation code

Re: Grace Digital: Access Denied message with activation code