https://community.pandora.com/t5/Other-Devices/Disconnects-while-playing-on-TV/m-p/206372#M17236 <P>Hi&nbsp;<a href="https://community.pandora.com/t5/user/viewprofilepage/user-id/1839639">@TheGant13</a>&nbsp;, thanks for posting!<BR /><BR />Sorry to hear that you are having trouble on your TV.</P> <P data-aura-rendered-by="154:291361;a">Can you tell me a bit more about what is happening? Is this particular issue happening only on your DirectTV?</P> <P data-aura-rendered-by="154:291361;a">Can you please tell me:</P> <UL data-aura-rendered-by="154:291361;a"> <LI>What happens when you open Pandora? <UL> <LI>Are you able to open the app and then it disconnects?</LI> <LI>Are you having trouble from the launch of the app?</LI> </UL> </LI> <LI>Is there an error message? If yes, what exactly does it say?</LI> </UL> <P data-aura-rendered-by="154:291361;a">In the meantime,&nbsp;<SPAN>lets first make sure your device has the latest firmware by checking for a new update. If an update is available, try loading Pandora again once the update is complete.</SPAN><BR data-aura-rendered-by="154:301544;a" /><BR data-aura-rendered-by="154:301544;a" /><SPAN>If you're still having the same problem, then please try a few standard network troubleshooting steps:</SPAN></P> <UL data-aura-rendered-by="154:301544;a"> <LI>Try connecting directly via an Ethernet cable rather than using Wi-Fi (if you have this option on your device), and see if that helps.</LI> <LI>Try rebooting your modem and router and restarting the device.</LI> <LI>Try removing and re-adding the app (if this is possible on your device).</LI> </UL> <P data-aura-rendered-by="154:291361;a"><SPAN>You can also contact the manufacturer directly to troubleshoot your specific device and settings.</SPAN><BR data-aura-rendered-by="154:301544;a" /><BR data-aura-rendered-by="154:301544;a" /><SPAN>Hope this helps. Let me know how it goes.</SPAN></P> Tue, 14 Jul 2026 14:31:32 GMT MariaPandora 2026-07-14T14:31:32Z https://community.pandora.com/t5/Other-Devices/Disconnects-while-playing-on-TV/m-p/206307#M17232 <P>Pandora keeps disconnecting when playing on my Samsung TV. I have Directv and AT&amp;T internet. When it disconnects I have to reset the Directv Gemini. Any solutions or suggestions to fix this issue? Thank you&nbsp;</P> Sat, 11 Jul 2026 18:05:10 GMT https://community.pandora.com/t5/Other-Devices/Disconnects-while-playing-on-TV/m-p/206307#M17232 TheGant13 2026-07-11T18:05:10Z https://community.pandora.com/t5/Other-Devices/Disconnects-while-playing-on-TV/m-p/206372#M17236 <P>Hi&nbsp;<a href="https://community.pandora.com/t5/user/viewprofilepage/user-id/1839639">@TheGant13</a>&nbsp;, thanks for posting!<BR /><BR />Sorry to hear that you are having trouble on your TV.</P> <P data-aura-rendered-by="154:291361;a">Can you tell me a bit more about what is happening? Is this particular issue happening only on your DirectTV?</P> <P data-aura-rendered-by="154:291361;a">Can you please tell me:</P> <UL data-aura-rendered-by="154:291361;a"> <LI>What happens when you open Pandora? <UL> <LI>Are you able to open the app and then it disconnects?</LI> <LI>Are you having trouble from the launch of the app?</LI> </UL> </LI> <LI>Is there an error message? If yes, what exactly does it say?</LI> </UL> <P data-aura-rendered-by="154:291361;a">In the meantime,&nbsp;<SPAN>lets first make sure your device has the latest firmware by checking for a new update. If an update is available, try loading Pandora again once the update is complete.</SPAN><BR data-aura-rendered-by="154:301544;a" /><BR data-aura-rendered-by="154:301544;a" /><SPAN>If you're still having the same problem, then please try a few standard network troubleshooting steps:</SPAN></P> <UL data-aura-rendered-by="154:301544;a"> <LI>Try connecting directly via an Ethernet cable rather than using Wi-Fi (if you have this option on your device), and see if that helps.</LI> <LI>Try rebooting your modem and router and restarting the device.</LI> <LI>Try removing and re-adding the app (if this is possible on your device).</LI> </UL> <P data-aura-rendered-by="154:291361;a"><SPAN>You can also contact the manufacturer directly to troubleshoot your specific device and settings.</SPAN><BR data-aura-rendered-by="154:301544;a" /><BR data-aura-rendered-by="154:301544;a" /><SPAN>Hope this helps. Let me know how it goes.</SPAN></P> Tue, 14 Jul 2026 14:31:32 GMT https://community.pandora.com/t5/Other-Devices/Disconnects-while-playing-on-TV/m-p/206372#M17236 MariaPandora 2026-07-14T14:31:32Z