post Re: Disconnects while playing on TV in Other Devices

Disconnects while playing on TV

TheGant13 — Sat, 11 Jul 2026 18:05:10 GMT

Pandora keeps disconnecting when playing on my Samsung TV. I have Directv and AT&T internet. When it disconnects I have to reset the Directv Gemini. Any solutions or suggestions to fix this issue? Thank you

Re: Disconnects while playing on TV

MariaPandora — Tue, 14 Jul 2026 14:31:32 GMT

Hi @TheGant13 , thanks for posting!

Sorry to hear that you are having trouble on your TV.

Can you tell me a bit more about what is happening? Is this particular issue happening only on your DirectTV?

Can you please tell me:

What happens when you open Pandora?
- Are you able to open the app and then it disconnects?
- Are you having trouble from the launch of the app?
Is there an error message? If yes, what exactly does it say?

In the meantime, lets first make sure your device has the latest firmware by checking for a new update. If an update is available, try loading Pandora again once the update is complete.

If you're still having the same problem, then please try a few standard network troubleshooting steps:

Try connecting directly via an Ethernet cable rather than using Wi-Fi (if you have this option on your device), and see if that helps.
Try rebooting your modem and router and restarting the device.
Try removing and re-adding the app (if this is possible on your device).

You can also contact the manufacturer directly to troubleshoot your specific device and settings.

Hope this helps. Let me know how it goes.

Re: Disconnects while playing on TV

TheGant13 — Tue, 25 Aug 2026 10:57:28 GMT

Hi, Thank you for responding. My situation is very complicated. I have tried many non-resolved solutions. My main viewing is in the living room using DirecTV/AT&T internet/Bose sound . For my next scenario, I am ordering a different Bose unit since it goes off spontaneously. The TV does also and I already changed the DirecTV Gemini Air. However, In my bedroom I only have a Roku connection and without complication. I've switched cable companies and internet providers (on my third) due to incompetency and poor service. It seems that the more information available, there is more non-communication between competing/electronic services. Years ago, I had TV/Internet/Security Cameras and without problems of any kind with my electronics. Now it's complicated having everything talk with each other or they might not at all. If changing the Bose unit does not work, I will request assistance again asking for different solutions. Thank you again.
Sincerely, Guy Gantner