post Server Error in Other Devices

5/19 - LG Unable to launch app, Error message: Server error

gofast24 — Wed, 20 May 2020 15:55:32 GMT

As of last night Pandora stopped working on both of my LG OLED 55" TV's? CAnt scroll, select any station, go to home, play anything, etc. In small print in upper left hand corner a note= Server Error, go to Pandora Home? Same message when trying to connect on TV's this morning at 6:30 AM?

PS: It works on my desktop PC and Logitech Squeeze Box!

Re: App Stopped Functioning on LG OLED TV

AC22 — Wed, 20 May 2020 12:52:18 GMT

Same problem and timing as gofast24. TV is LG 65UK6090.

Server Error

rdk3979 — Wed, 20 May 2020 15:33:33 GMT

When I try to open the Pandora app on my LG Smart TV, I get a screen saying "Server Error." All my other apps work. I tried uninstalling and reinstalling the app and rebooting my WiFi. Any other ideas?

Re: 5/19 - LG Error Message: Server Error, Go to Pandora Home

nobby — Wed, 20 May 2020 15:45:51 GMT

Same problem as 'gofast24'. Pandora problem is limited to my LG OLED65C9PUA. Works fine on my Samsung TV

Re: App Stopped Functioning on LG OLED TV

TannerPandora — Wed, 20 May 2020 15:49:59 GMT

Hi @gofast24 and @AC22 Thanks for letting us know. I've created a new thread since this is issues appears to be different than the previous.

I've passed your info along so that our engineers can investigate further into this error message.

Thanks for your patience in the meantime.

Re: 5/19 - LG Error Message: Server Error, Go to Pandora Home

TannerPandora — Wed, 20 May 2020 15:51:31 GMT

Thanks for letting us know @nobby. I've included your info on our ticket. We appreciate your patience while we investigate.

Re: Server Error

TannerPandora — Wed, 20 May 2020 15:53:15 GMT

Hi @rdk3979, thanks for posting. I moved your message over to this thread: 5/19 - LG Error Message: Server Error, Go to Pandora Home

Our engineers are currently investigating this issue, I've included your info on our ticket for this.

Thanks for your patience!

Re: Server Error

TannerPandora — Wed, 20 May 2020 16:59:52 GMT

Hi everyone! Thanks for letting us know about this error message.

We believe this has now been resolved.

Would you please try listening to Pandora on your LG TVs, let me know if you're still continuing to run into trouble.

Thank again for your patience while we looked into this.

Re: Server Error

gofast24 — Wed, 20 May 2020 19:05:45 GMT

Just re booted 2017 LG OLED TV, it is working again. Maybe stop the engineers from messing around with something that works 🙂

I will try it on my second floor 2018 TV later tonight.

Thanks

Re: Server Error

TannerPandora — Wed, 20 May 2020 19:37:16 GMT

Glad to hear it's working again for you @gofast24! 👍🏻

Re: Server Error

AC22 — Wed, 20 May 2020 23:00:23 GMT

All set here too, thanks for the help!

Re: Server Error

gofast24 — Thu, 21 May 2020 10:14:29 GMT

It works on my 2018 LG OLD TV now as well. Thanks for the help!

Re: Server Error

TannerPandora — Thu, 21 May 2020 15:01:00 GMT

Awesome @gofast24 and @AC22! Glad to hear it. 👍🏻

Happy listening! 🎧