post Trouble Listening from my Element TV in Other Devices

Trouble Listening from my Element TV

MissEric — Mon, 28 Oct 2019 19:34:14 GMT

Why is my Pandora not working on my Element tv, its pre programed?

Moderator Edit: Changed title for clarity

Re: Tv

AlyssaPandora — Mon, 28 Oct 2019 19:33:32 GMT

Sorry about that, @MissEric!

Which internet / cable service provider do you use?

Also, have you received any error messages? If so, what does it say?

Let me know.

Re: Trouble Listening from my Element TV

Tanya1 — Mon, 25 Nov 2019 00:30:59 GMT

Pandora not working on my ElemTV with Amazon Fire OS??

Re: Trouble Listening from my Element TV

TannerPandora — Wed, 27 Nov 2019 18:41:53 GMT

Hi @Tanya1 thanks for being part of community!

Could you tell me a bit more about what is happening?

Are you receiving an error message? If so, what does it say?
Does the playback stop?
Does the app crash?

I'd also like to start with some standard troubleshooting:

First make sure your device has the latest firmware by checking for a new update. If an update is available, try loading Pandora again once the update is complete.

If you're still having the same problem, then please try a few standard network troubleshooting steps:

Try connecting directly via an Ethernet cable rather than using Wi-Fi (if you have this option on your device), and see if that helps.
Try rebooting your modem and router and restarting the device.
Try removing and re-adding the app (if this is possible on your device).

Let me know how it goes.

Re: Trouble Listening from my Element TV

Ljones3 — Mon, 16 Dec 2019 20:00:18 GMT

I always listen to pandora on my phone the app is still on there but when I click on it it will not play

Re: Trouble Listening from my Element TV

AlyssaPandora — Mon, 23 Dec 2019 20:58:01 GMT

Hey, @Ljones3. 👋

Sorry to hear that you're having trouble listening.

Are you having trouble with your mobile device? Or an in-home device, such as a TV?
What is the make and model of your device?
Have you received any error messages?

Let me know.

Re: Trouble Listening from my Element TV

Brandygir1 — Wed, 03 Feb 2021 13:52:30 GMT

Hi Ljones3 - Not sure if this will help or not. I listen to Pandora on my iOS device and my Element non-Smart TV 🙂 and recently experienced the TV App (Amazon Firestick) had no sound. The Phone app worked fine. Did an IT Support 101 step and signed out of the TV App and signed back in. When I chose 'Sign In' it immediately gave me directions to activate on the mobile app. Took about 5 seconds and I was back in business. Hope this helps! Stay safe and have a great day

Re: Trouble Listening from my Element TV

TannerPandora — Wed, 03 Feb 2021 21:39:53 GMT

Thanks for the tip @Brandygir1! 🙌🏻