post Re: onkyo controller lost connections to pandora in Other Devices

Onkyo - Controller lost connections to pandora

Agateswin — Tue, 08 Jun 2021 19:33:32 GMT

help..rebooted wireless router, onkyo and still can't get pandora to work..i can play radio through onkyo but pandora has lost setup/ connection.

Moderator Edit: Changing title for clarity

Re: onkyo controller lost connections to pandora

TannerPandora — Thu, 30 Jul 2020 18:37:48 GMT

Hi @Agateswin!

Sounds like the connection may be stuck. Let's try removing the device association with your account. Then run through the set-up again and see if you're still having the same issue.

I've gone ahead and removed the connection. This should take effect soon, but may not happen instantaneously, please be patient.

Let me know how it goes.

Re: onkyo controller lost connections to pandora

Agateswin — Fri, 31 Jul 2020 12:49:07 GMT

Checked today still says back, I will check tomorrow.

Re: onkyo controller lost connections to pandora

TannerPandora — Fri, 31 Jul 2020 21:02:45 GMT

Hi @Agateswin - just checking in to see how it's going with your receiver.

I had another thought about your network connection. Would you mind trying the following steps as well:

Shut down your device completely;
Unplug your modem and router, wait one full minute, and then plug them back in;
Wait five more minutes to allow the modem and router to fully boot back up;
Turn your device back on and try Pandora again.

Thanks!

Re: onkyo controller lost connections to pandora

Agateswin — Fri, 31 Jul 2020 23:01:00 GMT

Turned power off on all modem and wifi, Uninstalled pandora app, installed pandora app...it is litterally playing a new song every 10- 15 seconds..just skipping to next song..crazy...any other ideas!!

Re: onkyo controller lost connections to pandora

Agateswin — Fri, 31 Jul 2020 23:29:20 GMT

please let me know when you get issues fixed...we can zoom if you need to triage further.

Re: onkyo controller lost connections to pandora

TannerPandora — Sat, 01 Aug 2020 16:14:51 GMT

Thanks for trying @Agateswin.

I'm like to go ahead and report this to our engineers.

Can you let me know some of your device details:

phone model:
iOS version: (Settings > General > About > Version)
Pandora version: (Pandora > Profile tab > Settings gear & scroll to the bottom of the screen)

What's the model number of Onkyo?

Thanks!

Re: onkyo controller lost connections to pandora

Agateswin — Sat, 01 Aug 2020 16:00:44 GMT

Re: onkyo controller lost connections to pandora

TannerPandora — Sat, 01 Aug 2020 18:39:49 GMT

Thanks @Agateswin! (Sorry for any typos, it's been one of those mornings)

I've reported your experience to our engineers. I believe this may be related to a known issue that is currently being investigated.

I'll post an update when more information has been made available to me.

Thanks again!

Re: onkyo controller lost connections to pandora

Agateswin — Mon, 03 Aug 2020 00:43:36 GMT

Version at bottm of screenshot, via mobile pandora is working...when on wifi it goes nutz

Re: onkyo controller lost connections to pandora

AdamPandora — Mon, 03 Aug 2020 11:09:34 GMT

@Agateswin Thanks for sending that over.

Keep an eye out on this thread as @TannerPandora will provide you with an update when he hears back from our engineers.

Thanks for your patience in the meantime. 🤝

Re: onkyo controller lost connections to pandora

Agateswin — Tue, 04 Aug 2020 21:51:56 GMT

Got it working..not sure I did anything buy power cycled onkyp and amp 2 or 3 time...came back online asked for use and and password via onkyo controller!! I'm a happy camper!! Appreciate all the help..keep pandora forever!

Re: onkyo controller lost connections to pandora

70boss2 — Mon, 07 Jun 2021 02:11:35 GMT

Hello,

I have an Onkyo receiver, and Pandora was working fine on it, until I logged out for the purpose of setting up my wife's account, (the receiver has a list of up to 12 accounts) and now I can't log in or add her account. I can't get it to generate a code. and I can't see on my account were I even had a device registered.

I'm stuck, anything you could do would be most helpful.

I'm connected with wireless, no problem there. (don't have an ethernet port on this model receiver).

Re: onkyo controller lost connections to pandora

TannerPandora — Tue, 08 Jun 2021 19:32:57 GMT

Hi @70boss2! Thanks for posting to community, sorry to hear this is happening on your Onkyo.

I checked and it looks like you've reached out to our User Support team and they got back to you via email today. A trace has been enabled on your account and I see that they removed the device association. Try logging back in to see if it helps.

If you continue to have trouble, you can reply directly to their email.