post Amazon Alexa: Upgraded to Plus and now Alexa cannot access my stations in Other Devices

Amazon Alexa: Upgraded to Plus and now Alexa cannot access my stations

Tudor — Fri, 13 Jan 2023 20:16:58 GMT

Upgraded my account to Pandora Plus and now when I ask Alexa to "play xxx on Pandora" I get reply "I can't find songs by xxx on Pandora". I can see my stations listed in the Pandora App on iphone and on pc laptop but cannot play on Echo/Alexa after I upgraded !

Moderator Edit: Changing title for clarity

Re: Upgraded to Pandora Plus and now Alexa cannot access my stations

TannerPandora — Fri, 02 Oct 2020 18:30:56 GMT

Hi @Tudor! Thanks for posting to community!

Looks like you've emailed our User Support team as well. To avoid any confusion and redundant troubleshooting steps I recommend you follow up with them by responding directly to their email.

Hope they are able to help. Thanks for being part of community!

Re: Upgraded to Pandora Plus and now Alexa cannot access my stations

Tudor — Fri, 09 Oct 2020 14:23:53 GMT

Problem solved by Disabling then re-Enabling Pandora in Alexa app.

Solved by Amazon/Alexa tech rep first, then got similar rec from Pandora. Thanks

Re: Upgraded to Pandora Plus and now Alexa cannot access my stations

TannerPandora — Fri, 09 Oct 2020 16:01:52 GMT

Thanks for the follow up @Tudor! Glad to hear it was resolved! 🎉

If anyone else has a similar problem, you can click the link below from Amazon for steps on how to do this:

Unlinking and relinking your Pandora account via the Alexa app.

Thanks for being part of community! 🎧

Re: Upgraded to Pandora Plus and now Alexa cannot access my stations

Sensei — Thu, 12 Jan 2023 20:55:55 GMT

After I upgraded my pandora account, apparently Alexa/Echo didn't get the message. Once I disabled (unlinked) pandora to Alexa and then relinked them, it worked again. Hope this helps.