https://community.pandora.com/t5/Other-Devices/Mute-won-t-shut-off/m-p/38814#M3724 <P>See Subject above</P> Fri, 23 Oct 2020 19:13:09 GMT johnniedee13 2020-10-23T19:13:09Z https://community.pandora.com/t5/Other-Devices/Mute-won-t-shut-off/m-p/38814#M3724 <P>See Subject above</P> Fri, 23 Oct 2020 19:13:09 GMT https://community.pandora.com/t5/Other-Devices/Mute-won-t-shut-off/m-p/38814#M3724 johnniedee13 2020-10-23T19:13:09Z https://community.pandora.com/t5/Other-Devices/Mute-won-t-shut-off/m-p/38817#M3725 <P>Hi&nbsp;<a href="https://community.pandora.com/t5/user/viewprofilepage/user-id/325249">@johnniedee13</a>! Thanks for posting to community and welcome!</P> <P>I've moved your message over to our <A href="https://community.pandora.com/t5/Other-Devices/bd-p/ce" target="_blank" rel="noopener">Other Devices</A> board.&nbsp;</P> <P data-aura-rendered-by="80:237972;a">We'll need more info from you in order to help properly diagnose what may be happening.&nbsp;<SPAN>The more details you're able to provide, the better equipped I'll be to help.</SPAN></P> <P data-aura-rendered-by="80:237972;a">Are you listening to Pandora on a computer or on a device?</P> <OL data-aura-rendered-by="80:237972;a"> <LI>If you are on a computer, are you listening from: <UL> <LI>A Mac or Windows computer?</LI> <LI>Our website, or the desktop app? If you're listening from our website, what browser are you using?</LI> </UL> </LI> <LI>If you are on a device, what is the make and model (and carrier, if applicable)?</LI> <LI>Is there an error message? If so, what does it say?</LI> <LI>Can you provide me with a photo of what you're seeing?&nbsp;</LI> </OL> <P data-aura-rendered-by="80:237972;a">&nbsp;</P> <P data-aura-rendered-by="80:237972;a">Let me know.&nbsp;</P> Fri, 23 Oct 2020 19:30:04 GMT https://community.pandora.com/t5/Other-Devices/Mute-won-t-shut-off/m-p/38817#M3725 TannerPandora 2020-10-23T19:30:04Z