post Re: Trouble using Chromecast with Toshiba TV in Other Devices

Trouble using Chromecast with Toshiba TV

Anastasios75 — Mon, 02 Nov 2020 14:17:43 GMT

I can't chromecast to my Toshiba tv for weeks now but can chromecast to my google home speaker.

mod edit: changed title for clarity

Re: Trouble using Chromecast with Toshiba TV

AlyssaPandora — Mon, 02 Nov 2020 14:25:39 GMT

Sorry to hear that you're having trouble casting to your Toshiba TV using Chromecast.

I’ve enabled a trace on your Pandora account to help us better understand what’s happening. For this trace to be useful, we’ll need you to run through our troubleshooting steps here.

If you still have trouble, could you share a few more details?

Is the cast icon missing? Or, unresponsive?
Are you receiving any error messages when you attempt to cast? If so, what exactly does it say?
Are you using any other devices like a mobile device to cast to your TV? If so, what other device are you using?

Let me know how troubleshooting goes. 🎧

Re: Trouble using Chromecast with Toshiba TV

Anastasios75 — Mon, 02 Nov 2020 14:28:45 GMT

It shows the icon even my tv on the app it casts a blank screen. All other apps cast on my tv youtube , Netflix, Prime etc

Re: Trouble using Chromecast with Toshiba TV

AlyssaPandora — Mon, 02 Nov 2020 19:55:19 GMT

@Anastasios75 Thanks so much for sharing those details.

I've reported this over to our engineering team so that they can investigate. We appreciate your patience while they look into this. 🎧