post Sony TV: No Sound in Other Devices

Sony TV: No Sound

audiocare — Tue, 22 Aug 2023 17:16:13 GMT

Tuned in to Pandora tonight, like the last 4 years..no sound, what? Song proceeds like there is sound on....Disengaged the surround sound, used TV speakers, logged out, logged in...ALL other apps(everything from you-tube to Netflix to the Weather Channel(lol) worked with sound, no problem...don't say that there is a Pandora volume in the bottom right, cause on TV, there isn't! WHAT is up?

PS ALL my other million channels...no problem with sound!

Moderator Edit: Format

Re: NO Sound on Sony 4K , all of a sudden!

AdamPandora — Sun, 22 Nov 2020 15:38:52 GMT

@audiocare To clarify, are you streaming Pandora through either Dish Network, or DirecTV?

Our support team took a look at the Pandora account connected to your Community profile, and don't see any direct device associations with a Sony TV.

Let me know.

Re: NO Sound on Sony 4K , all of a sudden!

faroislands — Tue, 08 Aug 2023 18:40:55 GMT

How does this help me? What can I do?

I haven't changed anything so why this sudden no sound?

Moderator Edit: Merged posts

Re: NO Sound on Sony 4K , all of a sudden!

TannerPandora — Tue, 08 Aug 2023 18:45:16 GMT

Hi @faroislands

We'll first need to determine what device you are using before we can offer any troubleshooting steps.

Looking at your Pandora account, I don't see a Sony TV associated with it. So it sounds like you may have another device, like a receiver connected to your TV.

In order to proceed, please confirm the device that the Pandora app is located on.

Thanks!