post Re: Pandora starts when I give a Google command in Other Devices

Pandora starts when I give a Google command

schmidtp — Fri, 04 Dec 2020 21:14:56 GMT

Hello!

When I give a Google command such as "Hey Google...raise volume on my soundbar." Pandora starts playing even though I didn't mention it in the command and don't have it open on my device. Any ideas? Thanks!

Re: Pandora starts when I give a Google command

TannerPandora — Fri, 04 Dec 2020 21:30:35 GMT

Hi @schmidtp! Thanks for posting your experience.

To clarify, Pandora will start playing through your phone or another device?

Re: Pandora starts when I give a Google command

schmidtp — Fri, 04 Dec 2020 22:22:06 GMT

Through my phone.

Re: Pandora starts when I give a Google command

TannerPandora — Fri, 04 Dec 2020 22:26:09 GMT

Thanks for the follow up, @schmidtp!

I'm going to relay this over to our engineers so they can investigate further.

Thanks for letting us know.

Re: Pandora starts when I give a Google command

EsD — Sat, 05 Dec 2020 13:18:59 GMT

I'm having the same issue. Please keep me posted.

Re: Pandora starts when I give a Google command

madreloco — Sat, 05 Dec 2020 13:48:42 GMT

I have the same problem just started this morning

Re: Pandora starts when I give a Google command

Lincolnpondlove — Mon, 07 Dec 2020 15:08:11 GMT

Same here! Just started a few weeks ago. Driving me nuts.

Re: Pandora starts when I give a Google command

TannerPandora — Mon, 07 Dec 2020 23:16:54 GMT

Hi @Lincolnpondlove @EsD @madreloco! Thanks for posting your experience. Sorry for any frustration this has caused. 😓

Can you send over a bit more info about your device?

Model:
Android version (Settings > About Phone):
Build number (Settings > About Phone):
Android Security Patch Level, if noted on your device (Settings > About Phone):
Pandora version:
- Open Pandora, go to Profile, then select Settings. Scroll to the bottom of the screen for the version number.

Thanks for your patience while we look into this.

Re: Pandora starts when I give a Google command

schmidtp — Sat, 12 Dec 2020 15:33:58 GMT

Hi Tanner!

My phone is:

Samsung Galaxy S8

Android Version 9

Build number: PPR1.180610.011.G950USQS8DTJ1

Android Security Patch Level: October 1, 2020

Pandora version: 2011.1 (Android Tuner 20111011)

Hope this helps!

Pat