post Re: Onkyo Cannot Connect To The Internet in Other Devices

Onkyo Devices: Message "Cannot connect to the internet"

Kneticnrg — Wed, 12 Apr 2023 18:43:02 GMT

I have an Onkyo TX-RZ810 A/V Receiver that has always been spotty when connecting to Pandora. I would usually have to cycle through Off and On several times to connect. Recently, I replaced my Netgear wifi extender that the Onkyo connected to with an Eero mesh system. I connected the Onkyo to the Eero pod via ethernet cable. The Onkyo show it is connected to the internet at 100%, I cannot connect to Pandora at all. I have unplugged and rebooted everything including the AT&T modem to no avail.

Moderator Edit: Changing title for clarity

Re: Onkyo Cannot Connect To The Internet

AdamPandora — Sun, 03 Jan 2021 16:49:06 GMT

@Kneticnrg Nice to see you around the Community. 👋🏽

I've enabled a trace on your account to help us better understand what's happening.

*For this trace to be useful, we'll need you to run through our troubleshooting steps once more.*

First make sure your device has the latest firmware by checking for a new update. If an update is available, try loading Pandora again once the update is complete.

If you're still having the same problem, then please try a few standard network troubleshooting steps:

Try rebooting your modem and router and restarting the device.
Try removing and re-adding the app (if this is possible on your device).

You can also contact the manufacturer directly to troubleshoot your specific device and settings.

Hope this helps. Let me know how it goes.

Re: Onkyo Cannot Connect To The Internet

Kneticnrg — Mon, 11 Jan 2021 21:54:11 GMT

Nothing has changed except two days ago I tried to sign on and it connected right away.Since then, nothing.

Re: Onkyo Cannot Connect To The Internet

TannerPandora — Tue, 12 Jan 2021 00:15:39 GMT

Hi @Kneticnrg! Thanks for following up.

Just to confirm, your Onkyo was able to connect to the internet but Pandora continues to not to connect at all? And there are no error messages such as "Access Error"?

I've removed the device association from your account. This will automatically sign you out once this change takes effect. Please be patient as this may not happen instantaneously.

In the meantime, I've created a ticket so we can take a closer look at what may be happening.

Re: Onkyo Cannot Connect To The Internet

Kneticnrg — Tue, 12 Jan 2021 00:35:00 GMT

The Onkyo association was removed from Pandora. I signed it back in and it now works. I tried it twice and instantly connectedboth times. Oddly, in the past, up until about two weeks ago, it was hit or miss, but I could usually get connected, then I couldn't get in at all. Now, it seems to be an instant connection.

Thanks.

Re: Onkyo Cannot Connect To The Internet

TannerPandora — Tue, 12 Jan 2021 21:50:58 GMT

Glad to hear it @Kneticnrg!

If you run into trouble again, please let me know. Thanks for listening!

Re: Onkyo Cannot Connect To The Internet

ncolbert — Tue, 20 Sep 2022 20:35:31 GMT

I'm having the same issue Pandora on Onkyo receiver just says connecting but never connects. I've unplugged...and restarted still continues to say connecting and never connects. onkyo tx-nr646

Re: Onkyo Cannot Connect To The Internet

TannerPandora — Tue, 20 Sep 2022 22:58:13 GMT

Hi @ncolbert! Welcome to community!

Have you connected to this Onkyo before or is this a new device? I checked the Pandora account associated with your community profile and I don't see a Onkyo previously connected.

Thanks!

Re: Onkyo Cannot Connect To The Internet

ncolbert — Thu, 22 Sep 2022 19:06:49 GMT

I'm pretty sure it will probably be my husband Pandora's account that was linked to it. What info would you need to check his?

Re: Onkyo Cannot Connect To The Internet

TannerPandora — Thu, 22 Sep 2022 20:00:40 GMT

Hi @ncolbert! I'll need the email address associated with the Pandora account. However, we don't allow personal information to be posted on community.

I'll send a direct message to you through community where you can safely reply. Please note that you may receive an email notification about this direct message, but please respond directly on community.

Thanks!

Re: Onkyo Cannot Connect To The Internet

TannerPandora — Fri, 23 Sep 2022 15:06:45 GMT

Hi @ncolbert! Thanks for replying to my DM.

I was able to locate husband's Pandora account and I do see the Onkyo receiver. I've gone ahead and removed the connection on my end. When this takes affect, it will automatically log you out of Pandora.

Then log back in and try Pandora once more. If you continue to have trouble, I would recommend power cycling your Onkyo, by unplugging it for one minute, then plugging it back in.

Let me know how it goes.

Re: Onkyo Cannot Connect To The Internet

ncolbert — Sat, 24 Sep 2022 02:23:59 GMT

THANK YOU....THANK YOU!!!

That worked....he's been trying for 3 years!! I had to step in with an assist and research and this post really helped. I have it connected to my Pandora account now but before it wouldn't even let us do a switch on the receiver.. it automatically was going to his account and would never connect.

You saved us some money because he thought the receiver was bad and was ready to buy another! 🤣🤣

Re: Onkyo Cannot Connect To The Internet

AdamPandora — Sat, 24 Sep 2022 12:32:02 GMT

@ncolbert Glad to hear things are back up and running again.

If this continues to be an issue down the line, please make sure to reach back out to us and let us know.

Thanks for listening!

Re: Onkyo Cannot Connect To The Internet

Kjfred — Fri, 07 Apr 2023 02:39:50 GMT

I have the issue with my Onkyo receiver connected to Pandora repeatedly displaying "Playback error /Cannot Play". It sounds like I need some help removing the device association from my account. What are you thoughts?

Re: Onkyo Cannot Connect To The Internet

TannerPandora — Fri, 07 Apr 2023 17:12:01 GMT

Hi @Kjfred - welcome to community!

Happy to help out. I've gone ahead and removed your Onkyo association with your Pandora account. When this takes affect, you should automatically be logged out - this can take some time so please be patient. Then try to log back in and let me know if you're still receiving the same error. Thanks!

Re: Onkyo Cannot Connect To The Internet

Kjfred — Fri, 07 Apr 2023 22:08:18 GMT

Thanks Tanner. The association was removed. I could not login initially. I had to unplug the receiver for a minute, re-login, and everything thing is now working as expected.

Thanks again and have a great day!

Re: Onkyo Cannot Connect To The Internet

arniew — Sat, 22 Apr 2023 16:38:07 GMT

Hi Tanner, I think I need some similar help. I have a onkyo Tx-8050, in the last couple months the connection has gotten flaky and now I can't seem to connect at all - I get- can not play, or connection error, or connection could not be established, or was terminated early, or please try back later. It seems really slow getting to a station and then the error. I have been playing with the network cabling but nothing seem to help. We have fiber so there should be enough bandwidth. it used to work with slow DSL. Is there some place in my account I can do what you did, remove association? Thanks Arnie.

Re: Onkyo Cannot Connect To The Internet

AdamPandora — Sun, 23 Apr 2023 11:55:52 GMT

Happy to help with this, @arniew.

I've gone ahead and removed the connection on my end. When this takes affect, it will automatically log you out of Pandora.

Then log back in and try Pandora once more. If you continue to have trouble, I would recommend power cycling your Onkyo, by unplugging it for one minute, then plugging it back in.

Let me know how it goes.

Re: Onkyo Devices: Message "Cannot connect to the internet"

Jeff15 — Sat, 27 Apr 2024 22:11:11 GMT

Hi Tanner, I am having the same issue with my Onkyo receiver. Can you please disconnect my account from the device?

Re: Onkyo Devices: Message "Cannot connect to the internet"

TannerPandora — Mon, 29 Apr 2024 20:21:54 GMT

Hi @Jeff15

Thanks for your patience, I was out for my weekend.

I've gone ahead and removed your Onkyo connection from your Pandora account. When this takes affect, you'll automatically be logged out. This can sometimes take awhile, so please be patient. I would also recommend power cycling your Onkyo by unplugging it for at least 5 minutes. Then trying Pandora once more.

Hope that helps.