Playback Cuts Off on Denon HEOS

cballman — Mon, 12 Apr 2021 13:16:15 GMT

Cuts off songs played via HEOS as well.

mod edit: changed title for clarity

Re: Playback Cuts Off on Denon HEOS

TannerPandora — Mon, 12 Apr 2021 18:59:57 GMT

Hi @cballman! Thanks for posting to community. Sorry to hear the playback is getting cut off.

I've enabled a trace on your account and would like to start with some basic troubleshooting.

First make sure your Denon has the latest firmware by checking for a new update. If an update is available, try loading Pandora again once the update is complete.

If you're still having the same problem, then please try a few standard network troubleshooting steps:

Try connecting directly via an Ethernet cable rather than using Wi-Fi (if you have this option on your device), and see if that helps.
Try rebooting your modem and router and restarting the device.
Try removing and re-adding the app (if this is possible on your device).

Let me know how it goes.

post Re: Playback Cuts Off on Denon HEOS in Other Devices

Playback Cuts Off on Denon HEOS

Re: Playback Cuts Off on Denon HEOS