My Pandora will not play anything on my Roku smart TV but it will on my phone Android

Dawnm33 — Sun, 09 May 2021 13:35:14 GMT

Re: My Pandora will not play anything on my Roku smart TV but it will on my phone Android

TannerPandora — Thu, 13 May 2021 17:46:59 GMT

Hi @Dawnm33! Thanks for posting.

Can you tell me a little bit more about your experience on your Roku TV?

Does Pandora open or does it appear to crash?
If you're able to open Pandora, can you select a song or station but playback does not begin?
Does it appear that the song is playing but there is no sound?

In the meantime, I've enabled a trace on your account. Let's try the following troubleshooting to begin with and see if they help.

First, please try a few standard network troubleshooting steps:

Try rebooting your modem and router, then restarting the Roku player.
Try connecting directly with an Ethernet cable rather than using Wi-Fi, if the option is available for your model.

If you are still having trouble, please try using the steps in the following link to update your Roku software: https://support.roku.com/article/208755668-how-to-update-the-software-on-your-roku-streaming-device.

Finally, try deleting the Pandora channel from My Channels, and try re-adding it from the Channel Store. (You can find the Remove channel option by pressing the * key on your remote while the Pandora channel is highlighted on the home screen.)

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My Pandora will not play anything on my Roku smart TV but it will on my phone Android

Re: My Pandora will not play anything on my Roku smart TV but it will on my phone Android