post Samsung Blu-ray - Playback stops in Other Devices

Samsung Blu-ray - Playback stops

tcelia5 — Wed, 11 Aug 2021 18:28:37 GMT

Still experiencing the same problem, only worse. Now, I'm lucky if the Pandora app on my Samsung BluRay player connects at all. When the Pandora app on my Samsung player does connect, it plays one song and stops.

At some point, is Pandora just going to admit that our Samsung BluRay players are no longer supported by Pandora?

Moderator Edit: Changing title for clarity

Re: Samsung Blu-Ray - Playback stops

TannerPandora — Mon, 28 Jun 2021 22:23:06 GMT

Hi @tcelia5! Thanks for posting and sorry to hear about your experience.

Recently, an update has been pushed out that addresses the playback stopping on Samsung devices. Would you mind trying again and letting me know if you're still having trouble.

Re: Samsung Blu-Ray - Playback stops

tcelia5 — Mon, 05 Jul 2021 12:09:36 GMT

@TannerPandoraThank you for your reply. I tested again and am still observing the same behavior. Playback stops: sometimes after the first song and sometimes after a few songs.

Re: Samsung Blu-Ray - Playback stops

TannerPandora — Mon, 05 Jul 2021 18:08:36 GMT

Hi @tcelia5! Thanks for following up. Sorry to hear this is still happening. 😔

I've created a ticket and reported this to our engineering team for further investigation and included your info.

Thank you for your patience while we look into this.

Re: Pandora Freezes and locks up Samsung HT-J5500W Home Entertainment System

davidwlester — Sat, 07 Aug 2021 17:11:43 GMT

I am having the same issue. Has there been a solution by Pandora or Samsung. Help! This problem has only surfaced in the past year or less.

Re: Pandora Freezes and locks up Samsung HT-J5500W Home Entertainment System

TannerPandora — Wed, 11 Aug 2021 18:27:40 GMT

Hi @davidwlester! Thanks for posting.

I moved your message over to another thread that I thought better reflects what may be happening on your Blu-ray player (Samsung Blu-Ray - Playback stops). The previous post was related to a Samsung Home Entertainment system.

Can you let me know if you've tried any troubleshooting steps before reaching out and if you did, which steps have you tried? If not, I do have few suggestions that may help.

Let me know.