post Re: Cox devices - Login in Other Devices

Cox devices - Login

Dwtaylor8 — Mon, 04 Oct 2021 20:54:10 GMT

For years I got to Pandora on my cox TV with a single click on the icon for Panorama. Now I am faced with a matrix of letters and numbers and required to input my email, password, etc. I am a paid subscriber and very annoyed by this new barrier. Get me back to a single click!

Moderator Edit: Changing title for clarity

Re: Cox devices - Login

TannerPandora — Mon, 04 Oct 2021 20:56:01 GMT

Hi @Dwtaylor8 - thanks for posting to community.

Are you being asked to log in every time you access the Pandora app on your Cox device?

Re: Cox devices - Login

Dwtaylor8 — Tue, 05 Oct 2021 03:40:09 GMT

Not always, but periodically and very annoying!!

Re: Cox devices - Login

TannerPandora — Tue, 05 Oct 2021 19:59:41 GMT

Sorry to hear that, @Dwtaylor8.

I've passed along your experience and info to our engineering team for further investigation.

In the meantime, I would recommend checking that your Cox device has the latest firmware update. For steps on how to do this, I would recommend reaching out to Cox support directly.