post Re: Android TV - UI appears zoomed in and player controls no longer visible in Other Devices

Android TV - UI appears zoomed in

bknerd42 — Tue, 18 Jan 2022 19:07:11 GMT

I'm having the same problem on my Supersonic 42” Smart WiFi Full HDTV SC-4250GTV. Any chance there is fix for this?

Moderator Edit: Changing title for clarity

Re: Android TV - UI appears zoomed in and player controls no longer visible

TannerPandora — Tue, 21 Sep 2021 21:59:13 GMT

Hi @bknerd42! Thanks for posting.

We believe that this had been resolved. I've gone ahead and created a new ticket for your experience and passed this along to our engineering team for further investigation.

Thanks for your patience in the meantime.

Re: Android TV - UI appears zoomed in and player controls no longer visible

Rlj — Sat, 15 Jan 2022 04:06:02 GMT

I’m having this issue with scepter android tv

Re: Android TV - UI appears zoomed in and player controls no longer visible

TannerPandora — Tue, 18 Jan 2022 19:12:25 GMT

Hi @Rlj! Sorry to hear this is happening.

Can you let me know the model number of your Android TV? While I don't have any troubleshooting steps to offer, I'm happy to pass this along to our engineering team for further investigation. Thank you!

Re: Android TV - UI appears zoomed in and player controls no longer visible

bl1989 — Tue, 12 Apr 2022 19:29:47 GMT

I'm having the same issue also. I have a Vizio E601i-A3 and I am connecting via ONN. Android TV

Re: Android TV - UI appears zoomed in

BSC_0831 — Tue, 14 Jun 2022 06:26:04 GMT

I'm having the same problem on my brand new TCL android tv. It's very annoying and I can't enjoy pandora anymore

Re: Android TV - UI appears zoomed in

cewebb10 — Tue, 14 Jun 2022 12:15:07 GMT

I'm having this same issue on one I just bought. It's a TCL 32S21 Android TV and everything is up to date. I've attached a picture as well due to nothing I've tried works

Re: Android TV - UI appears zoomed in

AdamPandora — Tue, 14 Jun 2022 18:37:15 GMT

@BSC_0831 What is the model number of your TV?

Let me know.

Re: Android TV - UI appears zoomed in

AdamPandora — Tue, 14 Jun 2022 18:41:08 GMT

@cewebb10 I've sent this over to our engineers. This information is really valuable, and helps us determine what might be happening.

We really appreciate your patience in the meantime!

Re: Android TV - UI appears zoomed in

hsm78 — Sat, 10 Jun 2023 23:30:38 GMT

I am having the same problem. Started about 2 weeks ago. My tv is Hisense 50-Inch Class
H8 Quantum Series Android 4K ULED Smart TV with Voice Remote (50H8G, 2020
Model). Pandora is a preinstalled app, I have disabled and enabled it twice but the
problem still exists. When started the normal screen with the song's cover and
background appears. At some point the screen zooms in so only a small portion of
the cover shows. When an ad is playing the screen is black. Below are after and before pictures.

After zoom problemBefore zoom problem

Re: Android TV - UI appears zoomed in

AdamPandora — Mon, 12 Jun 2023 16:49:48 GMT

@hsm78 Thanks for reporting your experience.

Let's run through some troubleshooting steps to see if they resolve the issue.

Try clearing the cache and data of the Pandora app on your TV device:

On the supplied remote control, press the HOME button.
Select the Settings Gear icon ⚙️
Follow the steps according to your TV menu:

Select Apps → See all apps → Show system apps.
Select Apps.

Under System apps, select Pandora.
Select Clear cache, then select Ok.

If the issue still occurs, move on to the next step.

Select Clear data, then select Ok.

If displayed, select CLEAR ALL DATA, and then Ok.

Let me know how it goes.

Re: Android TV - UI appears zoomed in

hsm78 — Tue, 13 Jun 2023 00:48:35 GMT

Thank you for answering, unfortunately these actions had no effect.

Harry

Re: Android TV - UI appears zoomed in

TannerPandora — Tue, 13 Jun 2023 17:20:39 GMT

Thanks for trying those steps, @hsm78. The only other recommendation I have would be to power cycle your TV by unplugging it for at least 5 minutes, and then trying again.

In the meantime, I've passed your experience to our engineering team for further investigation. Thanks for your patience in the meantime.

Re: Android TV - UI appears zoomed in

hsm78 — Thu, 15 Jun 2023 03:28:35 GMT

I tried power cycling to no avail. Thank you for passing my problem on to
the engineers. Also thank you for all your assistance.

Harry

Re: Android TV - UI appears zoomed in

TannerPandora — Thu, 15 Jun 2023 17:50:45 GMT

Thanks for trying, @hsm78! Sorry I wasn't able to be more helpful.