post Re: Password reset just takes me to home page. Cannot log in in Desktop

Web: Won't stay signed in

Terry1746 — Mon, 26 Feb 2024 14:10:47 GMT

Far too many times when I log in I have to repeat all info . WHY? Frustrating

Re: Password reset just takes me to home page. Cannot log in

AdamPandora — Fri, 23 Feb 2024 16:10:30 GMT

@Terry1746 Could you tell me a bit more about what is happening?

Is the issue that your log-in credentials aren't saving on your device, and you are forced to enter your username and password whenever you want to listen to Pandora?

If so, is this happening on a computer or on a device?

If you are on a computer, are you listening from:

A Mac or Windows computer?
Our website, or the desktop app? If you're listening from our website, what browser are you using?

If you are on a device, what is the make and model (and carrier, if applicable)?

Thanks for working with me on this.

Re: Password reset just takes me to home page. Cannot log in

Terry1746 — Sun, 25 Feb 2024 17:09:11 GMT

My log-in credentials are not saving. It is happening on a Windows computer
and I am using the website through the Google browser.

Re: Password reset just takes me to home page. Cannot log in

AdamPandora — Mon, 26 Feb 2024 14:11:28 GMT

ou should remain signed in to Pandora on your computer as long as you aren't manually signing out.

Thanks for following up, @Terry1746.

I moved your post over to the Desktop space since this issue sound specific to your computer.

If you're having to sign in each time you open Pandora, here are a few things to check:

In your browser, make sure you don't have a setting selected that deletes your cookies or browsing history upon exit.
Are you using the add-on/extensions Better Privacy or Flashblock? If so, make sure to allow Pandora within them, so you won't be signed out automatically.
Are you using CCleaner or ATF to remove temporary files from your machine?
Are you running security software such as Norton Internet Security? Some of those suites do "cookie cleaning," which might cause this.

Let me know what you find.

Remember email address and password

wb6qdi — Mon, 07 Oct 2024 20:10:49 GMT

How can I get Pandora to remember my email address and password so it starts playing when I load Pandora on my Windows 11 desktop?

Re: Remember email address and password

AlyssaPandora — Tue, 08 Oct 2024 12:21:53 GMT

Hey there, @wb6qdi. 👋

I moved your post over this existing thread to keep everything organized: Web: Won't stay signed in

Based on the accepted solution, here are a few things to check:

In your browser, make sure you don't have a setting selected that deletes your cookies or browsing history upon exit.
Are you using the add-on/extensions Better Privacy or Flashblock? If so, make sure to allow Pandora within them, so you won't be signed out automatically.
Are you using CCleaner or ATF to remove temporary files from your machine?
Are you running security software such as Norton Internet Security? Some of those suites do "cookie cleaning," which might cause this.

Let me know. 🎧