post Re: RESOLVED (04/09/22): Search results not populating or returning bad results in Desktop

Web: "Something has gone wrong" error when searching for artists

bblanchard04 — Tue, 05 Mar 2024 16:14:19 GMT

Cant' search, I get this:

Something has gone wrong. We're working on this issue, and we'll have things back to normal soon.

I've been getting this for months now!

Thanks

Re: RESOLVED (04/09/22): Search results not populating or returning bad results

AdamPandora — Mon, 04 Mar 2024 18:42:45 GMT

@bblanchard04 Could you tell me a bit more about what is happening? Are you listening to Pandora on a computer or on a device?

If you are on a computer, are you listening from:

A Mac or Windows computer?
Our website, or the desktop app? If you're listening from our website, what browser are you using?

If you are on a device, what is the make and model (and carrier, if applicable)?
Can you provide me with a screenshot of what you're seeing?

Thanks for working with me on this.

Re: RESOLVED (04/09/22): Search results not populating or returning bad results

bblanchard04 — Mon, 04 Mar 2024 22:46:51 GMT

I'm listening on a Windows computer, Pandora.com. I can search out an artist, when I click on it, I get a message that says, Something has gone wrong. We're working on this issue, and we'll have things back to normal soon.

Re: RESOLVED (04/09/22): Search results not populating or returning bad results

AdamPandora — Tue, 05 Mar 2024 12:15:29 GMT

@bblanchard04 Can you please also confirm what browser you are using? (Ex: Google Chrome, Firefox, etc).

Thanks again!

Re: RESOLVED (04/09/22): Search results not populating or returning bad results

bblanchard04 — Tue, 05 Mar 2024 15:47:28 GMT

Google Chrome

Re: RESOLVED (04/09/22): Search results not populating or returning bad results

AdamPandora — Tue, 05 Mar 2024 16:11:29 GMT

Thanks for following up, @bblanchard04.

I moved your post over to the Desktop space since this sounds specific to your computer.

I recommend running through the following troubleshooting steps: Chrome Troubleshooting

Let me know if this resolves the issue for you.