post Connectivity in Desktop

Connectivity

hnewe2006 — Thu, 19 Sep 2024 14:01:14 GMT

When I am listening to a song the screen goes bland on the pandora webcite then I have to go out of the cite then go back in. What should I do?

Re: Connectivity

LeonPandora — Thu, 19 Sep 2024 14:18:10 GMT

@hnewe2006 Welcome to Pandora!

Sorry to hear you're having troubles. Could you tell me a bit more about what you're experiencing?
1. Is there are any error message? If so, what does it say?
2. What browser are you using?
3. Have you tried a different browser? Or is it happening on all browsers?
4. Is it only happening when you try to listen a song? Or is it also happening when you listen other content or when you try to log into your account?
5. Can you provide me with a screenshot of what you're seeing? (If you're not sure how to take a screenshot, just let me know and I'll be happy to provide you with some additional steps.)

I look forward to hearing back.

Re: Connectivity

hnewe2006 — Thu, 19 Sep 2024 17:51:41 GMT

I am using Chrome, google. I log in to get to my music and I will be listening to it and When I go to change it it will turn to a blank screen on pandora. It wont even let me go back to do anything through pandora.

Re: Connectivity

MariaPandora — Mon, 30 Sep 2024 21:00:33 GMT

Thanks for explaining.

Can you please try the steps described here: Chrome Troubleshooting?

Let me know how it goes.