post Re: Profile interactions missing in Desktop

Unable to View My Profile on Web

dxprosound — Wed, 16 Sep 2020 14:12:26 GMT

I go to my profile and all I see is my bio. That's it. No thumbs up or down. No favorites, foolowing, followers, etc. Only pic and bio

Moderator Edit: Edited title for clarity

Re: Profile interactions missing

AlyssaPandora — Thu, 27 Feb 2020 13:41:16 GMT

Hey there, @dxprosound. 👋

Which web browser are you using?
Or are you using the desktop app? If so, are you using a Windows or MAC computer?

Let me know.

Re: Profile interactions missing

dxprosound — Fri, 06 Mar 2020 03:06:42 GMT

Mac - High Sierra

Firefox

Re: Profile interactions missing

AlyssaPandora — Fri, 06 Mar 2020 13:23:49 GMT

Thanks for letting me know, @dxprosound.

To check if this is a browser-related issue, you could try to open Pandora in a separate browser, such as Google Chrome, which you can download here.

If you prefer Firefox as your browser, please try the following steps to troubleshoot Pandora:

1. Update Firefox here.
2. Clear your Cookies, Cache, and History:

Click on the menu icon (3 horizontal lines) in the upper right corner of your browser's toolbar.
Select Library, then History and click Clear Recent History.
Make sure Time range to clear: is set to Everything.
Ensure the boxes for Cookies and Cache are marked.
Click Clear now.
Restart the browser and go back to Pandora.com.

3. Make sure you are accepting cookies from Pandora:

Again, click on the Menu icon (3 horizontal lines) and select Preferences (If you're on Windows, select Options).
Select the Privacy & Security tab on the left.
Go to Cookies and Site Data.
Click Manage Permissions...
Enter "pandora.com" in the Address of website field and click Allow. Then click Save Changes on that menu.

4. Make sure you are allowing Pandora to automatically play sound:

Click the "i" icon to the left of the address bar while visiting the pandora.com web page.
In the Permissions section, confirm the Autoplay setting is set to Allow Audio and Video.
If not, click on the dropdown arrows to select that option.

5. Turn off extensions like Disable HTML5 Autoplay, Adblock, and NoScript, or allow www.pandora.com within them.

6. Install the latest version of the Flash player here.

7. If you are using an internet firewall or anti-virus program, it could be blocking portions of our site. Try allowing access to www.pandora.com within those programs, and then try visiting our site again. If this doesn't help, then try disabling such programs entirely as a test to see if this affects your issue.

8. Finally, if the issue persists, try rebooting your computer and returning to pandora.com

Let me know if this helps with the issue you're experiencing. 🖥

Re: Unable to View My Profile on Web

edmJosh59 — Fri, 07 Jan 2022 05:57:38 GMT

hello, I am having the same problem, I am using google chrome on windows and it is not letting me see who I'm following I am have checked the permissions and it has not helped the problem.

Re: Unable to View My Profile on Web

AdamPandora — Fri, 07 Jan 2022 13:34:17 GMT

@edmJosh59 Please run through the following troubleshooting steps: Chrome Troubleshooting

If you continue to experience issues with this, please send us a screenshot of what you are seeing.

Thanks for working with us on this. 🤝