post Re: Desktop: No sound after resuming from pause in Desktop

Desktop: No sound after resuming from pause

NobodyCares1 — Tue, 07 Jan 2025 18:25:01 GMT

If I pause the desktop app, then press play again after a few minutes have passed, no sound comes out. The run-time clock in the lower right ticks, but there's no sound. If I close the app and restart, sometimes play will correctly resume, but most times it does the same silent playback thing. Restarting the app a second time usually gets it back to working again, but sometimes it takes 3 tries. If it's going to succeed, it usually shows "Buffering" on the bottom bar briefly.

I tried reinstalling, clearing the cache and resetting app data, but no joy. This has been going on for months and I don't know what triggered it. I have a Steelseries bluetooth headset, for what that's worth.

Re: Desktop: No sound after resuming from pause

MariaPandora — Tue, 07 Jan 2025 18:49:40 GMT

Hi @NobodyCares1 , thanks for posting.

Can you tell me more about what's happening?

Are you listening on a Mac or Windows computer?

Do you have this issue on any other device or on the web browser? If you also have issues on other devices on a device, what is the make and model? If you also have issues on your browser, which one are you using?

Is there an error message? If so, what does it say?

Also, thanks for the information about your headset. do you experience this when listening through your computer's speakers?

Let me know.

Re: Desktop: No sound after resuming from pause

NobodyCares1 — Tue, 07 Jan 2025 18:54:29 GMT

Thanks for replying! Windows 10, and no, nothing other than Pandora Client misbehaves. The web client doesn't have a problem either. There's no error message. The SteelSeries has a mode where it'll route audio to speakers if the headphones are off, and this problem happens regardless of which mode it's operating in. That is to say, the SteelSeries is a USB device where, at the other end of the USB cord, there's a Bluetooth transmitter that also has a 1/8" stereo jack on it, and audio is routed to that jack if the headphones are not turned on. So my audio goes through this system regardless of whether I'm listening through the headphones or not. The problem is much newer than the headphones.

Re: Desktop: No sound after resuming from pause

MariaPandora — Tue, 07 Jan 2025 21:32:45 GMT

Thanks @NobodyCares1 , I see.

If you have already tried resetting the Pandora app from the Help menu and are still having trouble, then I'll need to pass your information to our engineering team directly.

Can you please tell me the make and model of your computer? Also, can you please tell me your internet provider?

Have you noticed any other patterns?

Let me know.

Re: Desktop: No sound after resuming from pause

NobodyCares1 — Tue, 07 Jan 2025 21:36:06 GMT

My PC is a mishmash of parts, Intel i7-8700, 32gb, Ziply fiber internet, and reinstalling, resetting, are to no avail.

Re: Desktop: No sound after resuming from pause

MariaPandora — Tue, 07 Jan 2025 22:47:24 GMT

Thanks for providing that info @NobodyCares1 .

I've passed this along to the appropriate parties for further investigation. In the meantime, please keep an eye out for future updates to the Pandora app or to any notification for this thread, it's likely how this issue will be addressed.

We really appreciate your patience in the meantime!