post Re: Web: Something went wrong error when viewing station details in Desktop

Web: Something went wrong error when viewing station details

LewisState — Sun, 30 Oct 2022 11:28:40 GMT

The music is working fine. However, when I want to look at station seeds, thumbs up/down tracks on a station, I get a "Something went wrong" error. On a desktop, using Chrome. I've already tried several suggestions on this site, such as: updating chrome, clearing browser data, restarting PC, logging in/out, adblockers on/off. This issue began about 2 days ago.

Moderator Edit: Edited title for clarity

Re: Web: Something went wrong error when viewing station details

AdamPandora — Sun, 30 Oct 2022 11:29:11 GMT

@LewisState I moved your post over to the Desktop space.

I've passed your feedback along to the appropriate parties for further investigation. We'll follow up with you if we need any additional details.

Thanks for your patience in the meantime!

Re: Web: Something went wrong error when viewing station details

Fionamin — Sun, 30 Oct 2022 22:20:21 GMT

I'm having the same problem.

Re: Web: Something went wrong error when viewing station details

GeraldPandora — Mon, 31 Oct 2022 16:02:16 GMT

Hi @Fionamin

Thanks for reporting this!

I’ve enabled a trace on your Pandora account to help us better understand what’s happening. For this trace to be helpful, we’ll need you to run through our troubleshooting steps for the respective browser you're using.

Additionally, could you tell me a bit more about what is happening?

On your computer, are you listening from:
- A Mac or Windows computer?
- Our website, or the desktop app? If you're listening from our website, what browser are you using?
Can you provide me with a screenshot of what you're seeing? (If you're not sure how to take a screenshot, just let me know and I'll be happy to provide you with some additional steps.)

Looking forward to your response and thanks for working with us! 🤝

Delete Unwanted Seed Artists

eddiesean — Mon, 31 Oct 2022 19:14:57 GMT

I don't know why but I am unable to see the seed artist list from my "Alternativity" station on the Pandora website. I am trying to remove two unwanted artists - Nickelback (dumb brother secretly added it as a joke) and Matt Maeson. Any help would be much appreciated.

Re: Delete Unwanted Seed Artists

GeraldPandora — Mon, 31 Oct 2022 20:08:20 GMT

Hi @eddiesean!

I've moved your post to an existing thread under Removing Variety from a Station.

To remove any seeds, please check out the accepted solution in this thread for instructions on how to do so. However, we are aware that some folks are experiencing issues on their station's backstage pages recently.

I've noted your experience and passed that info along to our internal ticket so that our engineers can take a look.

For now, I've removed those seeds (Nickelback & Matt Maeson) from your Alernativity station on my end.

Hope this helps!

Re: Web: Something went wrong error when viewing station details

moosesharkrhino — Tue, 01 Nov 2022 01:38:49 GMT

having the same problem w/ the website on chrome for windows.

Re: Web: Something went wrong error when viewing station details

AdamPandora — Tue, 01 Nov 2022 14:54:12 GMT

@moosesharkrhino I've added your feedback to the ticket we have open with the engineers who are looking into this.

Thanks for your patience in the meantime!

Re: Web: Something went wrong error when viewing station details

AlyssaPandora — Thu, 03 Nov 2022 19:47:50 GMT

Pandora Update (11/03/22): Hi everyone 👋

Thanks so much for reporting this issue and for sharing your experience.

Our engineers believe this issue has now been resolved.

Please try again, and let us know if you continue to have trouble. 🎧

Re: Web: Something went wrong error when viewing station details

LewisState — Thu, 03 Nov 2022 20:47:36 GMT

Everything is working fine now. Thank you very much.

Re: Web: Something went wrong error when viewing station details

AlyssaPandora — Thu, 03 Nov 2022 20:59:14 GMT

Glad to hear it, @LewisState.

Thanks so much for confirming those details. Enjoy the tunes! 🎧

Re: Web: Something went wrong error when viewing station details

JessicaJane525 — Fri, 04 Nov 2022 18:29:30 GMT

I recently started having this problem as well. It has not been resolved. I am using Chrome web browser. I tried restarting Chrome, deleting browser history, removing pop-up block.

Re: Web: Something went wrong error when viewing station details

FredSoDak — Mon, 16 Jan 2023 17:15:36 GMT

I am also having the problem of not being able to see All Thumbs Up or Down & the Seeds for any of my stations. Using both Firefox & Edge browsers on Win10.

Re: Web: Something went wrong error when viewing station details

AdamPandora — Mon, 16 Jan 2023 17:58:41 GMT

@FredSoDak Thanks for providing that info.

I've passed this along to the appropriate parties for further investigation. We'll follow up with you if we need any additional details.

Thanks for your patience in the meantime!

Can't view all thumb up songs

karalivbus — Mon, 16 Jan 2023 19:12:36 GMT

Since last week when I click on My Collection, then any station, then 'See All Thumbs Up' I get:

Something Went Wrong

This has been occurring since last week on all my stations?

Re: Can't view all thumb up songs

AdamPandora — Mon, 16 Jan 2023 19:29:19 GMT

@karalivbus I moved your post over to this existing thread: Web: Something went wrong error when viewing station details

Your feedback has now been added to the ticket we have open with the engineers who are looking into this.

Thanks for your patience in the meantime!

Thumbs up total dissappears after signing up for free trial of Premium

majfoalkbeopaza — Tue, 17 Jan 2023 12:21:38 GMT

Thumbs up total dissappears after signing up for free trial of Premium

Usually, when I click on a station, it shows the total number of thumbs-up for that particular station underneath the title. After signing up for a free trial of Pandora Premium a few days ago, that number no longer shows up on the page. When I click on "See All Thumbs Up", it takes me to an error message ("Something went wrong. Try refreshing the page and if the problem continues, please come back and try again later.")

Will this issue resolve itself eventually (i.e. the number reappears and I can access thumb history), or is something terribly wrong (e.g. the data has been lost somehow)?

Station Created From ... "see all"

shellyc808 — Tue, 17 Jan 2023 06:22:09 GMT

I screwed up and added a word description for one of my stations to broaden the variety. Now I want to delete the description. Every time I click the "see all" next to STATION CREATED FROM... I get a blue page "SOMETHING WENT WRONG" TRY refreshing. Oh we did that. Deleted cache cookies, restarted ... everything. It will not allow me to see what my station was created from.

Sooooo annoying have had this station since 2010. Its a massage therapy station that I mostly LOVE however about once every 10 -20 songs I get a hip hop, techno song. No bueno!!

Does anyone know how to clear this something went wrong page??

Re: Station Created From ... "see all"

AdamPandora — Tue, 17 Jan 2023 12:27:35 GMT

@majfoalkbeopaza @shellyc808 I moved your posts over to this existing thread: Web: Something went wrong error when viewing station details

Your feedback has now been added to the ticket we have open with the engineers who are looking into this.

Thanks for your patience in the meantime!

Can't see or edit seeds and thumbs up/down

dotbang — Tue, 17 Jan 2023 19:12:49 GMT

On any of my station pages, if I click on "Station created from - see all" or "See all thumbs up" or "See all thumbs down," I get a "something went wrong" error and the blue error screen only disappears by completely reloading the page. This has been going on for weeks and happens with all of my stations as well as others not created by me. I've tried Chrome, Safari, and Edge with the same error.

I really want to check the seeds and thumbs up because one of my stations (OST Radio) has started adding a bizarre mix of Spanish-language Christmas music, Chinese Communist anthems, and Italian and Vietnamese pop (I wish I were kidding) that are unrelated to the Korean OSTs and Kpop I seeded it with.