post Web: Audio stops, but track still appears to be playing in Desktop

Web: Audio stops, but track still appears to be playing

AZIUNO — Tue, 29 Apr 2025 11:10:41 GMT

When playing this Playlist, after one or two tracks, I stop getting audio, but it keeps cycling through as if it is playing the tracks, and will continue in silence counting down each song second and move to the next song (which also is silent) until the list is done. What is happening?

https://www.pandora.com/playlist/PL:1970324891252760:707666483

Subscription method is Pandora Premium Family Plan

Moderator Edit: Edited title for clarity

Re: Playlist audio stops?

AdamPandora — Mon, 28 Apr 2025 18:17:48 GMT

@AZIUNO Could you tell me a bit more about what is happening?

Are you only experiencing issues with this specific playlist, or all playlists in your collection?

If only this playlist, does it always stop after a specific song?

Also, are you listening to Pandora on a computer or on a device?

If you are on a computer, are you listening from:

A Mac or Windows computer?
Our website, or the desktop app? If you're listening from our website, what browser are you using?

If you are on a device, what is the make and model (and carrier, if applicable)?
Is there an error message? If so, what does it say?
Can you provide me with a screenshot of what you're seeing?

Thanks for working with me on this.

Re: Playlist audio stops?

AZIUNO — Mon, 28 Apr 2025 20:49:16 GMT

This happens to all playlists in my collection

Happens only on my primary listening device (Windows PC), via the Website, Browser is Google Chrome, Version 134.0.6998.89 (Official Build) (64-bit)

--My other devices it works fine on (Android Phone, Amazon Fire TV)

There is no error message, it just acts like it's playing through the songs, but no audio comes through. When it hits the end of the song, it swaps the cover art to the new song, and the progress slider proceeds to work through the new song, again with no audio.

Re: Playlist audio stops?

AdamPandora — Tue, 29 Apr 2025 11:09:58 GMT

@AZIUNO I moved your post over to the Desktop space since this issue sounds specific to your computer.

Can you please try another browser (ex: Firefox) to see if this is an issue across all browsers?

If you are only experiencing this behavior on Chrome, I recommend running through the following troubleshooting steps: Chrome Troubleshooting

Let me know how it goes.