post Re: Premium Session Ad Freezes in Desktop

Edge: Ad doesn't appear when starting Premium Access

Angel_Revived — Fri, 08 Aug 2025 12:58:33 GMT

I have been using Pandora free for years now and haven't encountered any problems like this however I am much newer to Pandora on desktop. The radio works fine but when I go to click a song and play an ad it won't show me the ad, and it freezes up and won't let me do anything most of the time. I have tried the usual stuff like refreshing and logging back into my account, but nothing seems to work. Any ideas or help?

Moderator Edit: Edited title for clarity

Re: Premium Session Ad Freezes

LeonPandora — Thu, 07 Aug 2025 14:51:41 GMT

@Angel_Revived Welcome to Community!

I moved your post to the existing thread: Premium Session Ad Freezes

Could you tell me a bit more about what you're experiencing?
1. Is this happening on the desktop app? Or is this happening on a browser?
2. If this is happening on a browser, what browser are you using?

I look forward to hearing back.

Re: Premium Session Ad Freezes

Angel_Revived — Thu, 07 Aug 2025 19:50:48 GMT

Hello Leon!

Thank you for reaching out! It is happening on a browser, and I am using Microsoft Edge ^^

Re: Premium Session Ad Freezes

AdamPandora — Fri, 08 Aug 2025 12:59:47 GMT

@Angel_Revived Thanks for following up with that information.

Please run through our suggested troubleshooting steps to see if they resolve the issue: Edge Troubleshooting

Let me know how it goes.