post Trouble Listening from Safari in Desktop

Trouble Listening from Safari

geoovermann — Mon, 23 Mar 2020 11:56:24 GMT

I am unable to get more than 3 songs before I have to reset pandora, and yes I have a subscription. Can anyone tell me what the problem maybe??

Moderator Edit: Edited title for clarity

Re: problem

AdamPandora — Sun, 22 Mar 2020 18:05:29 GMT

@geoovermann Nice to see you around the community.

Could you tell me a bit more about what is happening? Are you listening to Pandora on a computer or on a device?

If you are on a computer, are you listening from:

A Mac or Windows computer?
Our website, or the desktop app? If you're listening from our website, what browser are you using?

If you are on a device, what is the make and model (and carrier, if applicable)?
Is there an error message? If so, what does it say?
Can you provide me with a screenshot/screen-recording of what you're seeing?

Let me know.

Re: problem

geoovermann — Sun, 22 Mar 2020 20:33:36 GMT

Hi Adam, Im using my apple computer, safari website. No error message. Music just stops after a couple songs. I use to get a message asking if I was still listening, but don't even get that anymore. I about to just quite the service. Frustrated!!

Re: problem

AlyssaPandora — Mon, 23 Mar 2020 11:55:48 GMT

Hey there, @geoovermann. 👋

Thanks for providing those helpful details, and sorry for the continued trouble.

I would recommend trying these steps to troubleshoot your Safari web browser.

You can also try using a different browser to determine whether this is browser-related. We also have a desktop app for Apple computers that you can find here, if you're interested.

Let me know how it goes.