post Re: Web: Ads do not play when starting Premium Session in Desktop

Web: Ads do not play when starting Premium Session

jagmarr — Mon, 13 Oct 2025 17:08:02 GMT

@AdamPandora Same for me. Watching on windows> firefox. I press Play ad, and nothing happens. I've allowed pop ups from pandora.com, but the ad doesn't play, (nothing happens, no pop-up, nothing) therefore I can't listen to the song I wanted.

Moderator Edit: Edited title for clarity

Re: Web: Ads do not play when starting Premium Session

AdamPandora — Mon, 13 Oct 2025 17:09:18 GMT

@jagmarr I moved your post to the Desktop space since you mentioned this is happening on Firefox.

I've enabled a trace on your account to help us better understand what's happening.

For this trace to be useful, we'll need you to run through our troubleshooting steps: Firefox Troubleshooting

Let me know how it goes.