IP Geolocation thinks I am not in the US

mmsmith — Wed, 15 Oct 2025 16:38:13 GMT

I have Omni Fiber (here in Ohio) and they are telling me there is a ip geo location problem and Pandora thinks I am in another country, other than where I have lived most of my life! ha!

We have a modem, hooked up to a router (there is no VPN going on or firewall) and it was working a few weeks ago. Pandora is accessible if I do not connect to my router, but when we are connected to it, Pandora will not work.

Does anyone know how I can contact Pandora support and send them a .csv file (given to me by my provider) in order to allow me to play pandora in my house?

Re: IP Geolocation thinks I am not in the US

LeonPandora — Wed, 15 Oct 2025 17:32:23 GMT

@mmsmith Welcome to Community!

Sorry to hear you're having troubles. I do see you have an open case with our support team regarding this issue.

Please keep an eye out for their email reply and they will be happy to look into this further with you.

Thanks for your patience!

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IP Geolocation thinks I am not in the US

Re: IP Geolocation thinks I am not in the US