post "having trouble playing audio on this device" error when logging in in Desktop

Desktop App + Web: Error "We're having trouble playing audio on this device"

JP794 — Wed, 10 Dec 2025 19:55:10 GMT

Pandora music started shutting down unexpectedly and displaying the message that read "We're having trouble playing audio on this device."

Has anyone else experienced this problem?

Re: Desktop App "We're having trouble playing audio on this device"

MariaPandora — Wed, 10 Dec 2025 17:42:34 GMT

Hi Jason! @JP794

Thanks for posting and sorry for the trouble.

Could you please try the troubleshooting steps described here?

In the meantime, please provide the following details to help us check what's happening:

Playback Experience:

What were you listening to when playback stopped (Station, Album, Playlist, or Podcast)?
Were you able to resume playback afterward?
Is this only happening when listening from the desktop app? Or does it also happens when playing from a web browser?
If you also tried listening through the website, which browser were you using (Chrome, Firefox, Edge)?

Device Information:

What is the make and model of your computer?
What operating system are you running (e.g. Windows 10, Windows 11)?

Let us know!

"having trouble playing audio on this device" error when logging in

MrsB2 — Fri, 19 Dec 2025 16:27:15 GMT

I'm getting this message when trying to log in. Any advice? The old post says it's been resolved, but this is new to me.

Re: "having trouble playing audio on this device" error when logging in

AdamPandora — Fri, 19 Dec 2025 18:07:54 GMT

@MrsB2 I moved your post over to this existing thread: Desktop App + Web: Error "We're having trouble playing audio on this device"

We're happy to help look into this, but will need some additional details from you before we can move forward.

When you have a chance, please follow back with the information requested below: