post Web: Unable to get past "bot" prompt in Desktop

Web: Unable to get past "bot" prompt

markln — Wed, 24 Dec 2025 15:17:18 GMT

Pandora no longer works anymore. Something about bots.

I have a Pandora Plus subscription. I an stuck in this loop:

1. I'm a bot.2. Have to log again after holding my mouse button like. human.3. I guess I held it like a bot.4. I am a paying customer. I am enjoying Pandora for money.Once again. I have a paying subscription.

Is there any way to contact a human for support?

Re: Having trouble I have to sign in everyday

Lhampton — Wed, 24 Dec 2025 15:15:43 GMT

Keeps trying to verify I am not a bot but can’t get past that prompt

Desktop at work

Re: Having trouble I have to sign in everyday

AdamPandora — Wed, 24 Dec 2025 16:45:31 GMT

@markln @Lhampton Thank you two for reporting your experience to us.

I'd be happy to help with any questions you have, but I will need additional information to do so.

Are you on a Mac or Windows computer?

If you're using Windows, which OS version are you running (Windows 10, Windows 11)?

Are you listening through our website or the Pandora Desktop App?

If you're using the website, which browser and version are you using?

Let me know.

Troubleshooting suggestions:

In the meantime, can you please try:

updating your browser to the latest version
switching to another browser to see if the issue reproducible there

Thank you for working with me on this.