post (RESOLVED) Album/station tiles do not load and display as blue music icons in Desktop

(RESOLVED) Album/station tiles do not load and display as blue music icons

SLjimbolian — Tue, 09 Jun 2026 19:31:31 GMT

Something I noticed as of today is none of the album artworks are displaying at all no matter which station I play on my desktop browser. I'm positive these album artworks are available, so I think there's a bug/glitch going on.

Moderator Edit: Edited title for clarity

Re: Album artwork not showing at all

wade-phase — Tue, 09 Jun 2026 15:58:54 GMT

This is a DNS issue.

content-images.p-cdn.com is returning an IPV6 address only.

2620:106:e001:f00f::33

Re: Album artwork not showing at all

MariaPandora — Tue, 09 Jun 2026 16:28:03 GMT

Hi @wade-phase , @SLjimbolian , thanks for posting about this!

Can you please tell me more about this?

To confim, are you having this issue on the web only? Or is it happening on other devices like your TV?
Is it happening with all your content? Or with only stations/playlists/albums/autoplay?
What browser are you using? Does this happen on other browsers too?

Let me know!

Re: Album artwork not showing at all

wade-phase — Tue, 09 Jun 2026 16:36:21 GMT

It is a DNS issue. The problem happens on any client that does not support IPV6.

Re: Album artwork not showing at all

wade-phase — Tue, 09 Jun 2026 16:52:55 GMT

It looks like the record has been corrected.

; <<>> DiG 9.20.23 <<>> @1.1.1.1 content-images.p-cdn.com

; (1 server found)

;; global options: +cmd

;; Got answer:

;; ->>HEADER<<- opcode: QUERY, status: NOERROR, id: 60205

;; flags: qr rd ra

; QUERY: 1, ANSWER: 1, AUTHORITY: 0, ADDITIONAL: 1

;; OPT PSEUDOSECTION:

; EDNS: version: 0, flags:

; udp: 1232

;; QUESTION SECTION:

;content-images.p-cdn.com. IN A

;; ANSWER SECTION: content-images.p-cdn.com. 16 IN A 208.85.42.31

;; Query time: 13 msec

;; SERVER: 1.1.1.1#53(1.1.1.1) (UDP)

;; WHEN: Tue Jun 09 16:46:50 UTC 2026

;; MSG SIZE rcvd: 69

Re: Album artwork not showing at all

SLjimbolian — Tue, 09 Jun 2026 17:11:06 GMT

Problem solved! Amazing that Pandora's own moderators can only give canned questions and answers while other people know what's really going on.

Thanks @wade-phase !

Re: (RESOLVED) - Album/station tiles do not load and display as blue music icons

AdamPandora — Tue, 09 Jun 2026 19:27:22 GMT

Pandora update - 06/09/26:

Hi, everyone. 👋

Thank you all for your patience while we investigated this issue, and thank you to everyone who took the time to report it and share details with us. We understand how frustrating it can be when album and station tiles don't load correctly and instead display the blue music note icon.

We're happy to let you know that this issue should now be resolved. Please try accessing your collection again and confirm whether everything is displaying properly on your end.

If you're still experiencing this issue, please reply directly to this thread and let us know. Be sure to include any details you can share about your device and experience so we can continue to investigate if needed.

We appreciate your feedback and your help in bringing this issue to our attention!