post Re: IOS, yes, OS, no in Desktop

Mac - Safari: Won't play.

dgerety — Mon, 05 Oct 2026 15:45:20 GMT

Pandora plays fine on my Apple devices running IOS 27.0.1, but won't play on my Mac, running OS 27.0.1. As I was typing this, I decided to try Pandora again. It played the Grainger commercial and quit. The spinning record in the middle is spinning and the play icon at the bottom is solid but does nothing when clicked on. When I click the next >>| icon, it plays the Grainger spot again, then stops. Thoughts?

Re: IOS, yes, OS, no

AdamPandora — Fri, 02 Oct 2026 17:01:03 GMT

@dgerety Sorry for the trouble you are having streaming Pandora on your Mac.

To help us troubleshoot, please let us know:

Does this only occur after an ad plays?
If it also happens when listening to music, what are you listening to? (Ex: station, album, playlist, or podcast)
Any error messages you’re seeing, including what they say

And just a bit more about your setup:

Pandora website or Desktop App
Browser and version, if you’re using the website

We’ll take a closer look once we have these details.

Re: IOS, yes, OS, no

dgerety — Fri, 02 Oct 2026 19:05:40 GMT

Does this only occur after an ad plays? If it also happens when listening
to music, what are you listening to? (Ex: station, album, playlist, or
podcast)
It doesn't play at all; it hasn't for about a week. I'm wondering if it
quit when I upgraded to Golden Gate. That it plays the commercial is
something I discovered just this morning. But no music at all.

Any error messages you’re seeing, including what they say.
No, none at all.

And just a bit more about your setup:

Pandora website or Desktop App. Website. I looked for an app in the App
Store, but don't see one.

Browser and version, if you’re using the website. Safari 27.0.1

Attached is a screen shot. If I click on Next (>>|), the screen will
flicker but nothing else. It no longer plays the Greiner spot.

Thanks for your help.

Re: Mac - Safari: Won't play.

MariaPandora — Mon, 05 Oct 2026 16:32:27 GMT

Hi @dgerety , thanks for sharing that information.

It seems like the screenshot wasn't added to the post, can you please share it with us once more? Please note you won't be able to attach images via email, you will need to open this Community link in a web browser in order to provide attachments.

Is this only happening when clicking on the next button?

In the meantime I’ve enabled a trace on your account to help us further review and investigate. When you have a moment, please try the steps described here and let us know if you’re still experiencing any issues.

Let me know how it goes.

Re: Mac - Safari: Won't play.

dgerety — Mon, 05 Oct 2026 17:01:40 GMT

Thanks. I consulted ChatGPT and then deleted the Pandora cache. It works
fine now.

David