post Re: Resuming playback skips first song in Desktop

Resuming playback skips first song

JoeGaggler — Wed, 06 May 2020 16:27:26 GMT

In the web app, I find that Pandora skips the first song after I resume playback. It skips the song that I had paused on (no problem here), but then it loads the next song and immediately skips that, too. This is super annoying because sometimes I'm like "oh, sweet, this song is up now", but then it skips it, and I can't replay it.

Re: Resuming playback skips first song

AlyssaPandora — Wed, 06 May 2020 18:22:26 GMT

Hi there, @JoeGaggler. 👋

Sorry to hear this is happening during your listening sessions. I understand how frustrating this could be.

Are you using the desktop app for a Windows or MAC computer?
Any error messages pop up when this happens?

Let me know. 💻

Re: Resuming playback skips first song

JoeGaggler — Wed, 06 May 2020 18:24:50 GMT

I'm using the webpage in Chrome on Windows. No error messages, it just silently skips to the next song.

Re: Resuming playback skips first song

AlyssaPandora — Wed, 06 May 2020 18:31:14 GMT

@JoeGaggler I’ve enabled a trace on your Pandora account to help us better understand what’s happening. For this trace to be useful, we’ll need you to run through our troubleshooting steps here.

I hope this helps. Feel free to let me know it goes.

Re: Resuming playback skips first song

JoeGaggler — Thu, 07 May 2020 00:52:59 GMT

It just happened again at 4:53pm Central time if you are able to see that in the trace.

Edit: again at 7:52pm

Re: Resuming playback skips first song

AlyssaPandora — Thu, 07 May 2020 13:28:41 GMT

Thanks for the follow up, @JoeGaggler.

Were you able to try out the steps from my last post for troubleshooting your Chrome browser?

Let me know.

Re: Resuming playback skips first song

JoeGaggler — Thu, 07 May 2020 13:34:49 GMT

Yes, I did perform those steps, and still had the issue. I'm hoping the trace was sent to you. Let me know if there's anything else I need to do.

Re: Resuming playback skips first song

AlyssaPandora — Thu, 07 May 2020 13:44:39 GMT

@JoeGaggler I've gone ahead and shared all of the information you've provided with our engineering team.

Thanks so much for your patience while they investigate! 🎧