post Re: Artist album wont play and i pay for subscription in Desktop

Album will only play one song

mhearon — Thu, 20 Feb 2020 20:25:57 GMT

Ciara album beauty Mark's will.not play except one song

Moderator Edit: Edited title for clarity

Re: Artist album wont play and i pay for subscription

AdamPandora — Thu, 20 Feb 2020 20:26:24 GMT

@mhearon Nice to see you around.

I checked on my end, and was unable to reproduce the issue you described.

Since you are upgraded to Pandora Premium, you should be able to play that album all the way through.

Could you tell me a bit more about what is happening? Are you listening to Pandora on a computer or on a device?

If you are on a computer, are you listening from:

A Mac or Windows computer?
Our website, or the desktop app? If you're listening from our website, what browser are you using?

If you are on a device, what is the make and model (and carrier, if applicable)?
Is there an error message? If so, what does it say?
Can you provide me with a screenshot or screen recording of what you're seeing?

Thanks for your help with this!

Re: Artist album wont play and i pay for subscription

Ambercove267 — Wed, 01 Jul 2020 19:43:17 GMT

I have windows it plays the first son and that is all. Now I tried to play my stations and "crickets"

Re: Artist album wont play and i pay for subscription

Ambercove267 — Wed, 01 Jul 2020 19:45:51 GMT

Re: Artist album wont play and i pay for subscription

TannerPandora — Wed, 01 Jul 2020 20:38:43 GMT

Hi @Ambercove267!

Looks like you're using Chrome web browser. I tried replicated this issue on my end on your account with Google Chrome and wasn't able to. So I've started a trace on your account and I'd like to go through some troubleshooting for Chrome.

Try these steps:

1. Update Chrome.

2. Clear Browsing Data (including browsing history, cache and cookies):

Click on the icon with 3 vertical dots in the upper right (located on the browser toolbar).
Select More Tools and then Clear Browsing Data.
On this screen, please select All time for the time range, and then click on Clear Data.
Restart the browser and go back to pandora.com.

3. Bypass the Pop-up Blocker for Pandora:

Again, click the 3 vertical dots in the upper right, and select Settings.
Scroll down and click Advanced at the bottom.
Under Privacy and security, click Site Settings.
Click Popups and redirects. Under allow make sure pandora.com is listed. If not listed, click Add and enter: https://www.pandora.com, then click Add.

4. Turn off extensions.

Disable HTML5 Autoplay, Adblock, and NoScript, or allow www.pandora.com within them. To do that, go to chrome://extensions/ on your web browser.

5. Allow Pandora within your firewall or antivirus.

If you are using an internet firewall or anti-virus program, it could be blocking portions of our site. Try allowing access to pandora.com within those programs, and then try visiting our site again. If this doesn't help, then try disabling such programs entirely as a test to see if this affects your issue.

6. Try a different browser.

Using a different browser such as Firefox will help determine if it's a browser issue.

7. Restart your computer and try Pandora again.

Let me know how it goes.