post Re: Collection not syncing in Desktop

Collection not syncing

nathanroynan — Fri, 17 Jul 2020 13:24:23 GMT

So for some reason when I add an album while listening on my computer and then later switch to my phone I have to re-collect that same album on my phone. It appears that collections are not syncing across the two. Is there a way to fix this?

Re: Collection not syncing

AdamPandora — Fri, 17 Jul 2020 15:53:13 GMT

@nathanroynan Is it possible you are signed into different accounts on both your computer and phone?

To confirm, please try signing out of Pandora on both devices, and then signing in using the same email address.

If this continues to be an issue down the line, please follow up with some additional information:

Are you listening from:

A Mac or Windows computer?
Our website, or the desktop app? If you're listening from our website, what browser are you using?

Is there an error message after collecting an album on your computer? If so, what does it say?

Thanks for working with me on this. 🤝

Re: Collection not syncing

nathanroynan — Fri, 17 Jul 2020 16:21:46 GMT

So looks like signing out and back in again seems to have fixed the issue

- it was the same account though so maybe it kicked off a back end sync or something, not sure how that works

Re: Collection not syncing

TannerPandora — Fri, 17 Jul 2020 22:25:18 GMT

Hey @nathanroynan, glad that helped sync things up. There may have been some weird lag between devices.

Let us know if this happens again and we can take a closer look.

Have a great weekend!

Re: RESOLVED - 06/24/2020 Error Code 32013

Hollymer — Sun, 19 Jul 2020 19:00:57 GMT

no, still no sync between computer and tv

Re: RESOLVED - 06/24/2020 Error Code 32013

AlyssaPandora — Mon, 20 Jul 2020 12:51:57 GMT

Hey there, @Hollymer. 👋

To keep the community space organized, I moved your post over to this Desktop thread: Collection not syncing

Sorry to hear that you're having trouble syncing your tunes across your devices. Please keep in mind, Pandora accounts follow the email address, not the device or phone number. You can sign into the same Pandora account on any computer or supported device, as long as you use the same email address and Pandora password. This applies to both free and paid Pandora accounts.

Could you tell me a bit more about what is happening?

Are you unable to see all of your stations across both devices?
Could you confirm that you're logged into the correct account on your computer and TV?

Let me know. 🎧