Cant play anything on my account. works fine on different account

rockdragon — Mon, 27 Jul 2020 19:07:15 GMT

My account (Plus) keep cycling/buffering songs and eventually errors out on all my devices. I have disabled all extensions in Chrome and I have cleared its cookies and cache. I have tried Edge too. It also happens on my Android phone.

But if I log in to my 2nd account (Free) everything plays just fine.

Re: Cant play anything on my account. works fine on different account

AlyssaPandora — Mon, 27 Jul 2020 19:11:44 GMT

Hi, @rockdragon. 👋

I'm sorry that you're having trouble. I’ve enabled a trace on your account to help us better understand what’s happening. For this trace to be useful, we’ll need you to run through our troubleshooting steps.

For your Chrome browser, I would recommend running through these steps here.
For your Android device, you can try out the basic / advanced troubleshooting steps which can be found here.

If you continue to see error messages, please let me know exactly what is says and on which device.

Let me know how it goes. 🎧

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Cant play anything on my account. works fine on different account

Re: Cant play anything on my account. works fine on different account