post Re: Music cutting out on Pandora.com in Desktop

Music cutting out on Pandora.com

JAG77 — Wed, 26 Aug 2020 19:01:13 GMT

Over the last couple of days, the music keeps cutting out on Pandora.com. I cleared my browser cache and cookies, but nothing works. I can't find an outside cause for it, as our internet connection has plenty of bandwidth and speed and is not being heavily used when this happens. There are no error messages. The music just cuts out and back in randomly, sometimes cutting out for minutes at a time.

I'm a Premium subscriber, and it's getting really annoying to pay for it when it keeps cutting out.

Please let me know what the next troubleshooting step is. Thank you!

Re: Music cutting out on Pandora.com

isupreme — Wed, 26 Aug 2020 19:50:57 GMT

Same situation. My connection is Very solid and not over used.

Pandora keeps claiming there is a problem at the end of songs, and i often experience stopping during playback.

I have done all the recommended steps. Firefox is up to date, restarted, cleared cache, allowed auto playback.

I have no other issues with any other app including heavy gaming, but pandora just keeps crappin out.

Re: Music cutting out on Pandora.com

AlyssaPandora — Wed, 26 Aug 2020 20:25:13 GMT

Hey, yall. 👋

Sorry to hear that you're having trouble streaming Pandora.

@JAG77Which browser are you using when this happens? Have you tried using a different one to see if this issue is browser related?

@isupreme Does this occur on every browser for you? Or, just Firefox?

Let me know as I may need to escalate your issues to email so we can gather a diagnostic for your browser.

Re: Music cutting out on Pandora.com

JAG77 — Thu, 27 Aug 2020 13:36:28 GMT

No, I have not switched browsers as I only use Chrome and I have been told by Pandora in the past that it's the preferred browser to use. Also, this suddenly started happening without any browser updates.

I just noted that during these cutouts, the bottom "buffering" line pulses and there is a "Buffering" message:

My internet connection, while streaming, reads at:

mod edit: format

Re: Music cutting out on Pandora.com

isupreme — Thu, 27 Aug 2020 13:37:41 GMT

No, i only use firefox and i have no interest in using other, especially chrome.

I have always used firefox for years without trouble.

mod edit: format

Re: Music cutting out on Pandora.com

AlyssaPandora — Thu, 27 Aug 2020 13:48:02 GMT

@JAG77 @isupreme We've escalated your issues to email so that we can send over a diagnostic link for your browser. If you don't see the email soon, please check your spam / junk folder to make sure it didn't end up there. 📬

Thanks for your patience during this process. 🎧

Re: Music cutting out on Pandora.com

JAG77 — Thu, 03 Sep 2020 15:10:15 GMT

Ended up having to stop using the browser as none of their fixes worked (literally everything else I stream works just fine, and there are many), so I am now using the Pandora Windows app. 😑