No Stations Playing

TaphNoir — Thu, 03 Sep 2020 20:30:10 GMT

Just upgraded to Plus.

As soon as I did, my stations will no longer play.

The main webpage with my stations listed, the "cover images" sometimes disappear and reappear on the screen.

I can play SONGS I've saved fine, just nothing else.

I can play fine from my phone.

My internet connection is ethernet, is connected, nothing wrong there.

I am using Chrome web browser, updated to most recent udpate, etc.

Re: No Stations Playing

AlyssaPandora — Fri, 04 Sep 2020 13:17:09 GMT

Hey there, @TaphNoir. 👋

Sorry to hear that you're having trouble. I’ve enabled a trace on your Pandora account to help us better understand what’s happening. For this trace to be useful, we’ll need you to run through our troubleshooting steps.

A lot of times quitting your browser completely, re-opening it and going back to pandora.com can help.

If that doesn't work, try these steps:

1. Update Chrome.

2. Clear Browsing Data (including browsing history, cache and cookies):

Click on the icon with 3 vertical dots in the upper right (located on the browser toolbar).
Select More Tools and then Clear Browsing Data.
On this screen, please select All time for the time range, and then click on Clear Data.
Restart the browser and go back to pandora.com.

3. Bypass the Pop-up Blocker for Pandora:

Again, click the 3 vertical dots in the upper right, and select Settings.
Scroll down and click Advanced at the bottom.
Under Privacy and security, click Site Settings.
Click Popups and redirects. Under allow make sure pandora.com is listed. If not listed, click Add and enter: https://www.pandora.com, then click Add.

4. Turn off extensions.

Disable HTML5 Autoplay, Adblock, and NoScript, or allow www.pandora.com within them. To do that, go to chrome://extensions/ on your web browser.

5. Allow Pandora within your firewall or antivirus.

If you are using an internet firewall or anti-virus program, it could be blocking portions of our site. Try allowing access to pandora.com within those programs, and then try visiting our site again. If this doesn't help, then try disabling such programs entirely as a test to see if this affects your issue.

6. Try a different browser.

Using a different browser such as Firefox may help.

7. Restart your computer and try Pandora again.

I hope this helps. Feel free to let me know how it goes. 🎧

post No Stations Playing in Desktop

No Stations Playing

Re: No Stations Playing