Play button is unresponsive on Windows desktop app

jcosentino — Fri, 11 Sep 2020 14:31:27 GMT

I am using the desktop version on a windows and i have the "play" button and nothing plays. I have several stations tagged to play under "custom" and when I select "play" nothing "plays". it is not muted

Moderator Edit: Edited title for clarity

Re: selections in "MY Collections" for "Stations" does not play

AdamPandora — Fri, 11 Sep 2020 14:30:45 GMT

@jcosentino I moved your post to the Desktop space since it sounds like you are only running into this issue when attempting to stream Pandora through the desktop app.

Let's try some troubleshooting steps to see if we can resolve this.

First, try resetting the Pandora app from the Help menu (not to worry, we'll keep track of your profile and collection for you). Press Alt on your keyboard to bring up a menu options at the top of the page, then select Help and Reset App Data.

If you're still having issues, try uninstalling and reinstalling using the following steps:

Locate Pandora in your Start Menu, and right-click to reveal an additional menu. Select Uninstall from the dropdown menu. From there, select Pandora from the list and confirm by selecting Uninstall once more.
Next, find our app in the Windows Store on your device. Search for Pandora in the upper right corner and click or tap Get to re-install.

Please note that downloading any application on your devices requires a Microsoft account and password, and it may be a different email address and password than those on your Pandora account.

Also, we do not support Pandora on unofficial OS releases, like preview or developer builds. We only support Pandora on configurations that we have fully tested, so as to ensure the application will work correctly and not cause any problems with functions of the device.

Hope this helps! Let me know how it goes.

post Play button is unresponsive on Windows desktop app in Desktop

Play button is unresponsive on Windows desktop app

Re: selections in "MY Collections" for "Stations" does not play