post Re: Skipping song part-way into it sometimes in Desktop

Skipping song part-way into it sometimes

Jackaroo — Thu, 05 Dec 2019 23:17:56 GMT

Hello. I have recieved 3 months of Pandora Premium and on occasion, it skips a song like 15-20 seconds into it without me doing anything. Happens on mobile and web player too. Any help is appreciated. Thanks!

Re: Skipping song part-way into it sometimes

AlyssaPandora — Mon, 09 Dec 2019 13:33:45 GMT

Hey, @Jackaroo.

Thanks so much for posting on the community. 🎶

Which web browser are you using when this happens?
Also, what is the make and model of your mobile device?

Let me know, and I can follow up with the appropriate troubleshooting steps.

Re: Skipping song part-way into it sometimes

Jackaroo — Mon, 09 Dec 2019 14:58:49 GMT

Hello. It happens on every browser (vivaldi, google chrome, etc. (my 2 primary browsers)), on my Motorola G6 phone, and the Windows 10 Desktop App that I got through the Microsoft Store app.

Re: Skipping song part-way into it sometimes

AlyssaPandora — Mon, 09 Dec 2019 20:12:04 GMT

@Jackaroo Does this issue occur when you're at home? Or on the go?

If this happens at home, it may be related to your network.

Unfortunately, Pandora isn't supported on the Vivaldi web browser. Here are the minimum specifications for listening to Pandora from your computer.

I would recommend trying out these steps for your Google Chrome browser to see if it helps.

For your Android device, you can try out these steps here.

Let me know if the steps help with the issue you're experiencing.

Re: Skipping song part-way into it sometimes

Chavon23 — Sun, 16 Feb 2020 13:37:40 GMT

Keeps happening to me too this year. So annoying. It didn't happen until I got a new phone.

Re: Skipping song part-way into it sometimes

AlyssaPandora — Mon, 17 Feb 2020 16:06:53 GMT

Hi, @Chavon23. 👋

Sorry to hear that you're experiencing something similar.

Are you receiving any error messages? If so, what exactly does it say?
What is the make and model of your mobile device?

Thanks for your help with this!